Salesforce Salesforce Certifications SHARING-AND-VISIBILITY-DESIGNER Questions & Answers

• Question 141:

  Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?

  A. Review the Account structure to split the United Automotive account into multiple branch accounts.

  B. Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.

  C. Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.

  D. Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.

  Correct Answer: A

• Question 142:

  Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object? Choose 2 answers

  A. Public Groups

  B. Roles

  C. Queue

  D. My Case Teams

  Correct Answer: CD

• Question 143:

  Universal Containers is a fast-growing company that sells containers globally. It has thousands of

  dealerships throughout the world where local dealers service Containers sold locally. They recently

  opened two dealerships in California:

  NorthCal and SoCal. Universal Containers implemented a new partner community to enable their dealers.

  Each dealership has a dealer Manager who has all service agents report into them. Assuming a private

  sharing model, what is the best option to enable dealer managers to have visibility to customer cases

  within their dealership and not across all dealerships?

  A. Create sharing groups that share all cases to all agents under the Dealer manager.

  B. Create a batch job that creates sharing rules as needed, based on the cases created.

  C. Build a trigger that create manual sharing of cases as needed whenever a new case is created.

  D. No changes are needed to the sharing and visibility model to implement this requirement.

  Correct Answer: D

• Question 144:

  How should the Architect ensure that OBJECT-LEVEL SECURITY is enforce within a custom Visualforce application that was a standard Apex controller on the Lead object?

  A. Use the runAs() method to enforce user permissions in the Apex controller.

  B. Use the Schema.DescribeSObjectResultisAccessible() method in the Apex controller.

  C. Use the {!$ObjectType.lead.accessible} expression within the Visualforce page.

  D. Use the "With Sharing" keyword when defining the Visualforce page.

  Correct Answer: C

• Question 145:

  Universal Containers has the following requirements:

  *

  The Commercial Account and Consumer Account support departments should not collaborate.

  *

  The Commercial and Consumer sales users roll up to the same VP of Sales, but there should be no collaboration between sales departments.

  *

  The Commercial sales department should share its customers with the Commercial support department.

  *

  The Consumer sales department shares its customers with the Consumer support department.

  *

  The Commercial and Consumer support departments roll up to the same Support Director.

  *

  The sales departments will remain the Account Owner for the Accounts that they sell to.

  What is the recommended Org-Wide Sharing Default for Accounts, and how would the Architect enable proper Commercial and Consumer Sales to Support Account Sharing for this scenario?

  A. Private Account Sharing with Sharing Rules from Commercial Sales Role(s) to Consumer Support Role

  (s) and Consumer Sales Role(s) to Commercial Support Role(s).

  B. Private Account Sharing with Sharing Rules from Commercial support Role(s) to Commercial Support Role(s) and Consumer Sales Role(s) to Consumer Support Role(s).

  C. Read-Only Account Sharing with Sharing Rules from Commercial Sales Role(s) to Consumer Support Group(s) and Consumer Sales Role(s) to Commercial Support Groups(s).

  D. Private Account Sharing with Sharing Rules from Commercial Sales Group(s) to Commercial Support Groups(s) and Consumer Sales Group(s) to Consumer Support Group(s).

  Correct Answer: D

• Question 146:

  In order to comply with Regulatory Requirements, Universal Containers must store sensitive customer information on-premise. Universal Containers would like this on-premise information to be accessible from Salesforce. What technology can Universal Containers use to achieve this?

  A. Implement a third-party tokenization service.

  B. Implement an on-premise database.

  C. Implement a third-party proxy server.

  D. Implement the Salesforce Shield toolkit.

  Correct Answer: C

• Question 147:

  Universal Containers has created a Reimbursement Custom Object to capture requests for reimbursement of expenses related to office supplies. The Reimbursement requests are sometimes sensitive and the Team Leads should not have access to the Reimbursement records submitted by the Users in the Call Center Agent role. The Director of Support will require access to all Reimbursement records. The role hierarchy is set as follows: Call Center Agent role reports to Team Lead role, which Reports to the Director of Support. Which steps would the Architect take to ensure proper sharing in this Role Hierarchy structure assuming Private Sharing Setting for the Reimbursement Object?

  A. Leave the Reimbursement Object in "Deployed" Status and set the Director of Supports Profile to "View All" in the object permissions.

  B. Use an Approval Process to change the owner of the Reimbursement record upon submission to the Director of Support

  C. Disable Grant Access Using Hierarchies for the Object and create a Sharing Rule to enable sharing to the Director of Support

  D. The sharing scenario described will occur without any special configuration choices being made by the Architect

  Correct Answer: C

• Question 148:

  Which two access grants are stored in the Group Maintenance tables? Choose 2 answers

  A. Inherited access grants

  B. Explicit grants

  C. Group Membership grants

  D. Implicit grants

  Correct Answer: AC

• Question 149:

  Which features does Salesforce provide for restricting login access to the application? Choose 2 answers.

  A. Profile-based login hour restrictions

  B. Role-based IP restrictions

  C. Organization-wide login hour restrictions

  D. Profile-based IP restrictions

  Correct Answer: AD

• Question 150:

  Universal Containers would like to track defects within Salesforce. A defect need to have the following fields:

  1.

  Severity

  2.

  Type

  3.

  Status

  4.

  Description

  There will be multiple Defects related to the standard Case object. Defects will be assigned to different owners which will often be different to the Case owner. Which option should the Architect choose to meet the requirement?

  A. Create a relationship between the standard defect object and the standard case object.

  B. Create a custom object for defects and relate it to cases using lookup

  C. Create all defect fields on the case object to track the defect and lookup.

  D. Create a custom object for defects and relate it to cases using master etail

  Correct Answer: B