Universal Containers (UC) has requirement to expose a web service to their business partners. The web service will be used to allow each business partner to query UC's Salesforce instance to retrieve the status of orders.
The business partner should only be allowed access to orders for which the business partner is the fulfillment vendor. The Architect does not want the business partners to utilize the standard APIs and would prefer a custom API be developed. Which three design elements should the Architect consider in order to ensure the data security of the solution?
Choose 3 answers.
A. Develop a custom Apex web service using the "With sharing" keyword.
B. Provide each partner with their own Salesforce login set to PRI Enabled on the profile.
C. Develop a custom apex web service with a fulfillment ID input attribute.
D. Query the Orders object with Dynamic SOQL based upon the fulfillment ID.
E. Set the Orders object's sharing settings of Private in the Org-Wide Defaults.
Universal Containers has successfully implemented a large Service Cloud rollout for their national call centre 3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them.
UNABLE_TO_LOCK_ROW
They notice that this only occurs for the United Automotive account. If they tray so save the case again it will usually work, but the problem seems to be happening more and more often.
What option should the Architect recommend?
A. Review the Account structure to split the United Automotive account into multiple branch accounts.
B. Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
C. Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.
D. Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
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