Salesforce Salesforce Certifications USER-EXPERIENCE-DESIGNER Questions & Answers

• Question 101:

  A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted. Which hierarchy of information should the representative go through to view that list?

  A. All Contacts > Contact Detail > Account Detail > Case Related List

  B. All Contacts > Contact Detail > Case Related List > Account Detail

  C. All Cases > Case Detail > Contact Detail > Account Related List

  D. All Accounts > Account Detail > Contact Detail > Case Related List

  Correct Answer: C

• Question 102:

  A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements?

  A. href

  B. class

  C. title

  D. for

  Correct Answer: B

• Question 103:

  A UX Designer is considering the design of a record creation screen for the custom object Appointment.

  Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.

  Which two considerations should be made when creating this record using Dynamic Forms? Choose 2 answers

  A. The use of tabs when creating the record is not allowed.

  B. The form will not be available on mobile devices.

  C. All software option sections of the form will always be visible.

  D. Fields can be organized into sections.

  Correct Answer: AD

• Question 104:

  Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.

  Which standard component's design should be used given CK's constraints?

  A. Table

  B. Tree Grid

  C. Tiles

  D. Interactive Cards

  Correct Answer: D

  Interactive cards are compact components that can display information such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).

• Question 105:

  After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply density setting as the Compact density setting while viewing records details.

  Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings? Choose 2 answers

  A. varSpaceingMedium

  B. specing Small

  C. sIds-p-around_medium

  D. slds ar-m-around_small

  Correct Answer: CD

• Question 106:

  Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In- App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.

  Which two features could be assigned to learners? Choose 2 answers

  A. Trailmixes

  B. Trails

  C. Modules/Badges

  D. External LMS Content

  Correct Answer: AB

• Question 107:

  Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.

  Which out-of-the-box design approach should be recommended?

  A. Use custom CSS to override the default template and Theme panel styles.

  B. Create branding sets and assign them to each audience using audience targeting.

  C. Use unique sites under digital experiences for each audience and tailor the look and feel of each.

  D. Create a custom theme for each audience and apply it to the same site.

  Correct Answer: B

  The best approach for Cloud Kicks to create a unique look and feel for each audience is to create branding sets and assign them to each audience using audience targeting. With this approach, the same website can be used for both

  audiences, while the look and feel of each page can be tailored to each audience.

  Branding sets allow you to create unique designs and apply them to specific audiences. You can create unique colors, images, and typography for each audience and then target them to the appropriate audiences using the audience targeting

  feature. This will ensure that each audience has a unique look and feel that meets their needs.

  References:

  [1] https://help.salesforce.com/articleView?id=siteforce_editing_audience_targeting.htmandty pe=5

  [2] https://help.salesforce.com/articleView?id=siteforce_branding_sets.htmandtype=5

  [3 ] https://help.salesforce.com/articleView?id=siteforce_creating_branding_sets.htmandtype=5

• Question 108:

  What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

  A. No special equipment needed

  B. Natural process

  C. Unblased behavior

  D. Flexibility

  E. Raw stream of thought

  Correct Answer: CDE

• Question 109:

  Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.

  What should be one of the first steps when planning this study?

  A. Define the goals of the study.

  B. Design changes to the site.

  C. Design the information architecture.

  D. Analyze the results of the study.

  Correct Answer: D

• Question 110:

  Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?

  A. Style Guide

  B. Design Principles

  C. Pattern Library

  D. Salesforce Lightning Design System

  Correct Answer: D

  The Salesforce Lightning Design System (SLDS) is a comprehensive library of design patterns, components, and guidelines that enable developers and designers to create consistent user interfaces on the Salesforce platform. It includes a comprehensive library of user interface components, guidelines for design consistency and accessibility, and detailed usage instructions. Using the Salesforce Lightning Design System ensures that all design elements and interactions on Salesforce use the same set of standards and patterns, resulting in a consistent and unified user experience. For more information, see the Salesforce Lightning Design System page (https://www.lightningdesignsystem.com/).