Oracle Oracle Certifications 1Z0-1003 Questions & Answers

• Question 91:

  A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.

  Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.

  What Resource Type settings ensure that routing will support this requirement?

  A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.

  B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.

  C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

  D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

  Correct Answer: B

• Question 92:

  What is the significance of the order of the activity filters within the Filters sections of the routing plan?

  A. The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.

  B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

  C. Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.

  D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.

  Correct Answer: A

  https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing- 4.htm

• Question 93:

  What happens when you enable the assignment parameter "Limit work by points"?

  A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

  B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

  C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

  D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

  Correct Answer: D

  https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

• Question 94:

  A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy. Which describes the correct message scenario configuration to support this requirement?

  A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

  B. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.

  C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

  D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

  Correct Answer: A

• Question 95:

  You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.

  However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

  

  What is a valid reason why the "items" parameter is empty?

  A. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.

  B. There are no new subscription events as of the specified page identifier.

  C. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.

  D. No relevant eventswere specified within the body of the request

  Correct Answer: C

• Question 96:

  The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.

  The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.

  What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

  A. Include {"autoResolveConflicts": "1"} as part of the body of the request.

  B. Specify a parameter of "autoResolveconfiicts=1" within the request.

  C. Specify a parameter of "autoResolveconflicts=true" within the request.

  D. Include {"autoResolveConflicts": "true") as part of the body of the request.

  Correct Answer: C

  https://docs.oracle.com/en/cloud/saas/field- service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_Creation.html

• Question 97:

  On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'. Which describes the 'Other Activities' that contribute to the values displayed in that column?

  A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

  B. non-scheduled activities that exist within the Capacity Area bucket

  C. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

  D. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

  Correct Answer: D

• Question 98:

  Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.

  Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

  A. The activity duration is set as 30 minutes when no learned statistics are available.

  B. The activity duration is set as 30 minutes.

  C. The activity duration is set as 30 minutes when learned statistics are available.

  D. The activity duration is set as 48 minutes.

  E. The activity duration is set as 48 minutes when no learned statistics are available.

  F. The activity durationis set as 48 minutes when learned statistics are available

  Correct Answer: D

• Question 99:

  A customer has technicians with varying degrees of training to perform installation work.

  Their current corresponding skill levels are:

  Expert level value = 100

  Fully Qualified level value = 50

  Novice level value = 25

  For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.

  However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.

  Which configuration satisfies the requirement of assigning thosemid-tier installation activities?

  A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

  B. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities

  C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

  D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

  Correct Answer: B

• Question 100:

  Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.

  Two activities are created via integration but they need to be linked.

  Identify the correct setupfor the link template.

  A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

  B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

  C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

  D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

  Correct Answer: A

  https://docs.oracle.com/en/cloud/saas/field- service/18c/facmu/working-with-activities.html#t_createActivityLinkTypes