Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type. What is the consequence of this setting for resources of that type?
A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
B. It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.
C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
Your customer is using SLAs for some Activity Types.The
A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
B. OFSC will not create the activity, and an error will be returned in the API response.
C. OFSC always uses the Activity Creation Date as the SLA start date.
D. OFSC will use the Activity Creation Date as the SLA start.
E. OFSC will use available capacity to determine the most suitable start date.
Acompany has a policy that all their technicians will start their working day at their first job and end their day at the office depot. What should you set in the system to capture this requirement?
A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
B. Resource start location = office depot, Resource end location = home, resource typefeatures ?working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?
A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
E. Enable Reoptimization within the routing plan, then select "Optimize routes."
A customer is planning on managing as many of their Oracle FieldService Cloud (OFSC) configuration elements as possible via the Metadata REST API. Which three objects can be both retrieved and created/modified via the Metadata API?
A. Capacity Areas
B. Applications
C. Capacity Categories
D. Organizations
E. Properties
Which statement is correct regarding Time Slots?
A. is a configured interval that defines when an activity has to be started
B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
C. is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine
D. is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine
Which two statements are correct regardingDelivery Windows in Oracle Field Service Cloud (OFSC)?
A. Delivery Windows are calculated for all Activity Types by default.
B. Delivery Windows are enabled per Resource Type calculations.
C. Delivery Windows are configurable by size and granularity by Activity Type.
D. Delivery Windows are configurable by size and granularity as a global setting in OFSC.
E. Delivery Windows are enabled and calculated per Activity Type configurations.
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?
A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.
C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?
A. Set a "Nearby Radius" distance from the Business Rules screen.
B. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
C. Select "Nearby Activities" from the Business Rules screen.
D. Add a "Nearby Activities" action to the Activity List screen context for Mobility.
Which two customer requirements aresolved using work skills?
A. Activity assignments result in the least amount of travel time possible.
B. Field resources are assigned certain activities based on the level of tenure they have at the company.
C. Activity assignments do not result inovertime.
D. Activities that have building access restrictions are only routed to resources that have access to the building.
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