You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format. How do you accomplish this?
A. Createa String property and use a Regular Expression to set the format of the table.
B. Create a String property and use the Regular Expression and XSL Transformation fields.
C. Create a File property and use the Regular Expression and XSL Transformation fields.
D. Create a String or File property and use the Regular Expression and XSL Transformation fields.
E. Create a File property and use a Regular Expression to set the format of the table.
Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?
A. It is possible to name the entity tables and corresponding fields for reporting when configuringDaily Extract and BICS outbound integration channels.
B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
C. Daily Extract and BICS channel configurations for a specificdata set must contain the same fields.
D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
E. It is possible to clone the Daily Extract channel configuration for use withthe BICS channel and vice versa.
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
A. The activity turns red and a Resource Tree warning appears.
B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
C. The activity turns red, a Resource Tree warning appears and a message scenario is launched (if configured).
Yourcustomer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed. Which statement explains how this can be supported?
A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
C. In the Message Scenario screen's Next Stepstab of message B, add message A as the Next Message Step with the final status Failed".
D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Your customer requires the option for supervisors to "supervise"Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid wayto configure this?
A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
B. Create a new (simultaneous) Link Template with default values.
C. Create a new (simultaneous) Link Template with "Different Resources"Assignment Constraint.
D. Create a new (related) Link Template with default values.
Which two statement are correct regarding activity assignment via Collaboration?
A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.
B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?
A. "Allow creation in buckets" and "Allow move between resources"
B. "Allow to create from incoming interface" and "Support of preferred resources"
C. "Allow to create from incoming interface" and "Allow move between resources"
D. "Allow Mass Activities" and "Support of preferred resources"
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?
A. Enable the 'Install' action within the Start Activity context.
B. Enable the 'Install' action within the Edit/View Activity context.
C. Enable the 'Install' action within the Add/Details Inventory context.
D. Enable the 'Install' action within the Inventory Grid context.
What functionality does 'Automatic Ordering' enable when checked within the routing plan'sAssignment Parameters?
A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
B. When the routing plan runs, ordered activities will be considered for assignment and not- ordered activities will remain inthe bucket.
C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
D. When the routing plan runs, it will assign non-scheduled activities amongother activities scheduled for that day.
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should beoffered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the checkbox is visible on the Edit/View Activity form only for Gold VIP members?
A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.
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