Exam Details

  • Exam Code
    :1Z0-562
  • Exam Name
    :Oracle Utilities Customer Care and Billing 2 Essentials
  • Certification
    :Oracle Certifications
  • Vendor
    :Oracle
  • Total Questions
    :75 Q&As
  • Last Updated
    :Mar 25, 2025

Oracle Oracle Certifications 1Z0-562 Questions & Answers

  • Question 11:

    Meter reads may be estimated when a read for billing cannot be located or for determining high and/or low limits to check a meter read's reasonableness. Which administration object specifies the algorithm that estimates consumption?

    A. Trend Class

    B. Bill Segment Type

    C. High Low Factor

    D. Trend Area

    E. Installation Options

  • Question 12:

    Business Object rules will not work if the _______ algorithm is not plugged into the Maintenance Object.

    A. Revision Control

    B. Determine BO

    C. Audit

    D. Determine MO

    E. Determine BS

  • Question 13:

    What are the three main classes of portals? (Choose three.)

    A. Dashboard portal

    B. Customer Information portal

    C. Standalone portal

    D. Tab Page portal

    E. Account Information portal

  • Question 14:

    Which three areas can be specified to invoke a User Interface (UI) map from a Business Process Assistant (BPA) script? (Choose three.)

    A. Business Process Assistant (BPA) Script Area

    B. Page

    C. Pop-Up

    D. Portal

    E. Zone

  • Question 15:

    Service Points are specific locations at a property where a customer receives service. Select the three main categories of service points. (Choose three.)

    A. Metered

    B. Metered - Interval

    C. Metered - Non-Interval

    D. Badged Item

    E. Unbadged Item

  • Question 16:

    What can cause a bill segment to have multiple bill calculation headers?

    A. multiple Rate Versions

    B. proration at Rate Component level

    C. proration at Bill Factor level

    D. multiple Scheduled Read Dates covered by the bill period

    E. multiple service agreements being covered by a bill segment

  • Question 17:

    What four elements appear on every page in Oracle Utilities Customer Care and Billing when using the "classic" (or non-Fusion) user interface?

    A. Dashboard, Menu Bar, Script Area, Status Bar

    B. Action Bar, Dashboard, Menu Bar, Status Bar

    C. Action Bar, Dashboard, Menu Bar, Script Area

    D. Action Bar, Dashboard, Main Menu, Status Bar

    E. Action Bar, Main Menu, Script Area, Status Bar

  • Question 18:

    How are To Do Entries considered to be related to other To Do Entries on the Current To Do Zone?

    A. They reference at least one common drill key reference.

    B. They reference at least two common drill key references.

    C. They reference at least one common foreign key characteristic.

    D. They reference at least two common foreign key characteristics.

    E. The ID of one To Do Entry is populated in the characteristics of another To Do Entry.

  • Question 19:

    What accurately classifies a Customer Contact?

    A. Contact Type only

    B. Contact Class only

    C. Contact Type and Contact Class

    D. Contact Type and Customer Class

    E. Contact Class and Customer Class

  • Question 20:

    What can cause multiple bill lines for a rate component to be produced in a bill calculation header?

    A. change in Rate Schedule

    B. change in Rate Version

    C. change in Bill Factor

    D. changes in Rate Schedule and Bill Factor

    E. changes in Rate Version and Bill Factor

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