Exam Details

  • Exam Code
    :1Z0-562
  • Exam Name
    :Oracle Utilities Customer Care and Billing 2 Essentials
  • Certification
    :Oracle Certifications
  • Vendor
    :Oracle
  • Total Questions
    :75 Q&As
  • Last Updated
    :Mar 25, 2025

Oracle Oracle Certifications 1Z0-562 Questions & Answers

  • Question 71:

    Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?

    A. Customer Class

    B. Debt Class

    C. Collection Class

    D. Collection Class Control

    E. Collection Process Template

  • Question 72:

    Which three statements are correct for Adjustment Types? (Choose three.)

    A. they control the valid Service Agreement Types that adjustments can be linked to

    B. they control whether a rate is to be called to calculate an adjustment amount

    C. they control how adjustments appear on bills

    D. they control the valid Adjustment Profiles that adjustment types can belong to

    E. they can default an Adjustment Amount to adjustments

  • Question 73:

    A service agreement's Primary Rate Schedule is linked to two Sub Rates.

    A bill segment is created for the service agreement for the period January 1, 2010 to February 1, 2010.

    The Primary Rate Schedule has a rate version effective on January 1, 2009 and another effective on January 15, 2010.

    How many bill calculation headers will be created for the bill segment?

    A. one

    B. two

    C. three

    D. four

    E. five

  • Question 74:

    What correctly describes the order in which algorithms, if plugged in, are executed when a bill changes from the "Pending" state to the "Complete" state?

    A. Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Post-Bill Completion

    B. Customer Class – Pre-Bill Completion; Service Agreement Type –Pre-Bill Completion; Customer Class –Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Post-Bill Completion

    C. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion

    D. Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion

    E. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Post-Bill Completion; Customer Class – Post-Bill Completion

  • Question 75:

    Which four entities does the Application Viewer allow you to view? (Choose four.)

    A. Algorithms

    B. Database Tables

    C. Maintenance Objects

    D. COBOL Programs

    E. Service Scripts

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