CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 411:

  A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

  A. macOS

  B. Linux

  C. Chrome OS

  D. Windows

  Correct Answer: C

  Chrome OS. Retrieved from https://en.wikipedia.org/wiki/Chrome_OS 5. What is Chrome OS? Retrieved from https://www.google.com/chromebook/chrome-os/ A netbook with a web-based, proprietary operating system is most likely running Chrome OS. Chrome OS is a web-based operating system developed by Google that is designed to work with web applications and cloud storage. It is optimized for netbooks and other low- power devices and is designed to be fast, secure, and easy to use.

• Question 412:

  A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

  A. Removed all jewelry

  B. Completed an inventory of tools before use

  C. Practiced electrical fire safety

  D. Connected a proper ESD strap

  Correct Answer: D

  The technician should have connected a proper ESD strap to prevent damage to the motherboard. ESD (electrostatic discharge) can cause damage to electronic components, and an ESD strap helps to prevent this by grounding the technician and preventing the buildup of static electricity. Removing all jewelry is also a good practice, but it is not the most likely solution to this problem.

• Question 413:

  When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

  A. Have the user provide a callback phone number to be added to the ticket

  B. Assign the ticket to the department's power user

  C. Register the ticket with a unique user identifier

  D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

  Correct Answer: D

  The technician should provide the user with a unique ticket number that can be referenced on subsequent calls to make sure the ticket is associated with the correct user. This is because registering the ticket with a unique user identifier, having the user provide a callback phone number to be added to the ticket, or assigning the ticket to the department's power user will not ensure that the ticket is associated with the correct user

• Question 414:

  A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

  A. Full

  B. Differential

  C. Off-site

  D. Grandfather-father-son

  Correct Answer: B

  The differential backup method would best address these concerns. Differential backups only back up files that have changed since the last full backup, which means that only a few files would be backed up each time. This would help to mitigate the risk of ransomware attacks, as only a few files would be affected if an attack occurred. Additionally, differential backups require less storage space than full backups.

• Question 415:

  A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

  A. Have the user consider using an iPad if the user is unable to complete updates

  B. Have the user text the user's password to the technician.

  C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

  D. Advise the user to wait for an upcoming, automatic patch

  Correct Answer: C

  The technician should guide the user to update Windows through the built-in "Check for Updates" feature. This can be done by having the user click in the Search field, type "Check for Updates", and then press the Enter key. This will bring up the Windows Update function, which will search for any available updates and give the user the option to install them.

• Question 416:

  A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

  A. Use a key combination to lock the computer when leaving.

  B. Ensure no unauthorized personnel are in the area.

  C. Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

  D. Turn off the monitor to prevent unauthorized visibility of information.

  Correct Answer: A

  The BEST way to secure the workstation quickly when walking away is to use a key combination to lock the computer when leaving

• Question 417:

  A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

  A. Lock all devices in a closet.

  B. Ensure all devices are from the same manufacturer.

  C. Change the default administrative password.

  D. Install the latest operating system and patches

  Correct Answer: C

  The technician should change the default administrative password FIRST to ensure the network equipment is secured against external threats on the Internet. Changing the default administrative password is a basic security measure that can help prevent unauthorized access to the network equipment. Locking all devices in a closet is a physical security measure that can help prevent theft or damage to the devices, but it does not address external threats on the Internet. Ensuring all devices are from the same manufacturer is not a security measure and does not address external threats on the Internet. Installing the latest operating system and patches is important for maintaining the security of the network equipment, but it is not the first action the technician should take1

• Question 418:

  A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

  A. Spyware

  B. Cryptominer

  C. Ransormvare

  D. Boot sector virus

  Correct Answer: B

  The type of malware that is most likely to blame for a PC running more slowly than usual and having an extremely high GPU temperature is a "cryptominer". Cryptominers are a type of malware that use the resources of a computer to mine cryptocurrency. This can cause the computer to run more slowly than usual and can cause the GPU temperature to rise. Spyware is a type of malware that is used to spy on a user's activities, but it does not typically cause high GPU temperatures. Ransomware is a type of malware that encrypts a user's files and demands payment to unlock them, but it does not typically cause high GPU temperatures. Boot sector viruses are a type of malware that infects the boot sector of a hard drive, but they do not typically cause high GPU temperatures

• Question 419:

  A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

  A. The smartphone's line was not provisioned with a data plan

  B. The smartphone's SIM card has failed

  C. The smartphone's Bluetooth radio is disabled.

  D. The smartphone has too many applications open

  Correct Answer: A

  The smartphone's line was not provisioned with a data plan. The user is unable to use any internet-related functions on the smartphone when it is not connected to Wi-Fi because the smartphone's line was not provisioned with a data plan. The user can send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi because these functions do not require an internet connection1

• Question 420:

  A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

  A. Disk Cleanup

  B. Group Policy Editor

  C. Disk Management

  D. Resource Monitor

  Correct Answer: D

  Resource Monitor is a Windows utility that can be used to monitor and analyze the system resources and processes running on a computer. It can be used to identify and troubleshoot any issues that might be causing the computer to run slowly, such as CPU usage, memory usage, disk I/O, and network usage.