CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 421:

  A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

  A. resmon exe

  B. msconfig.extf

  C. dfrgui exe

  D. msmfo32.exe

  Correct Answer: C

  dfrgui.exe is a built-in tool in Windows that can be used to defragment a hard drive. Defragmenting a hard drive can improve its performance by rearranging the data on the hard drive so that files are stored in contiguous blocks, which can improve the speed at which the data can be read from the drive. When a hard drive is badly fragmented, it can cause the PC to run slowly as the computer has to work harder to access the scattered data. Therefore final answer is C.

• Question 422:

  A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

  A. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

  B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

  C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

  D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

  Correct Answer: D

  The laptop has an additional option under power and sleep settings that desktops do not have. Switching to do nothing prevents the screen from turning off when closed.

• Question 423:

  A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop- ups, and browser redirections. Which of the following should the technician do NEXT?

  A. Advise the user to run a complete system scan using the OS anti-malware application

  B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

  C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked

  D. Instruct the user to disconnect the Ethernet connection to the corporate network.

  Correct Answer: D

  First thing you want to do is quarantine/disconnect the affected system from the network so whatever malicious software doesn't spread.

• Question 424:

  Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

  A. Home

  B. Pro for Workstations

  C. Enterprise

  D. Pro

  Correct Answer: D

  The most cost-effective version of Windows 10 that allows remote access through Remote Desktop is Windows 10 Pro. Windows 10 Pro includes Remote Desktop, which allows users to connect to a remote computer and access its desktop, files, and applications. Windows 10 Home does not include Remote Desktop, while Windows 10 Pro for Workstations and Windows 10 Enterprise are more expensive versions of Windows10 that include additional features for businesses

• Question 425:

  A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

  A. Full

  B. Non-parity

  C. Differential

  D. Incremental

  Correct Answer: A

  The type of backup that should be completed FIRST after installing a new backup and recovery system is a full backup. This is because a full backup is a complete backup of all data and is the foundation for all other backups. After a full backup is completed, other types of backups, such as differential and incremental backups, can be performed.

• Question 426:

  Which of the following command-line tools will delete a directory?

  A. md

  B. del

  C. dir

  D. rd

  E. cd

  Correct Answer: D

  To delete an empty directory, enter rd Directory or rmdir Directory . If the directory is not empty, you can remove files and subdirectories from it using the /s switch. You can also use the /q switch to suppress confirmation messages (quiet mode).

• Question 427:

  A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

  A. afc

  B. ehkdsk

  C. git clone

  D. zobocopy

  Correct Answer: A

  The technician should use afc to transfer a large number of files over an unreliable connection and be able to resume the process if the connection is interrupted1

• Question 428:

  A technician needs lo formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

  A. FAT32

  B. ext4

  C. NTFS

  D. exFAT

  Correct Answer: C

  Since Windows systems support FAT32 and NTFS "out of the box" and Linux supports a whole range of them including FAT32 and NTFS, it is highly recommended to format the partition or disk you want to share in either FAT32 or NTFS, but since FAT32 has a file size limit of 4.2 GB, if you happen to work with huge files, then it is better you use NTFS

• Question 429:

  A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue?

  A. Roll back the updates.

  B. Increase the page file.

  C. Update the drivers.

  D. Rebuild the profile.

  Correct Answer: D

  The issue is specific to the user's profile, so the technician should rebuild the profile. Rebuilding the profile will create a new profile and transfer the user's data to the new profile1

• Question 430:

  A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

  A. Internet-based upgrade

  B. Repair installation

  C. Clean install

  D. USB repair

  E. In place upgrade

  Correct Answer: C

  The desktop specialist should use a clean install to refresh the laptop. A clean install will remove all data and applications from the laptop and install a fresh copy of Windows 10, ensuring that the laptop is ready for the newly hired employee.