CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 481:

  In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

  A. Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

  B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

  C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

  D. Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

  Correct Answer: C

• Question 482:

  A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Choose two.)

  A. USB

  B. PXE

  C. Optical media

  D. Partition

  E. Boot record

  F. SMB

  Correct Answer: AC

• Question 483:

  A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

  A. Printing Preferences/Advanced tab

  B. Printer Properties/Sharing tab

  C. Printer Properties/Security tab

  D. Printer Properties/Ports tab

  Correct Answer: B

• Question 484:

  A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

  A. NC

  B. RMM

  C. RDP

  D. SSH

  Correct Answer: C

• Question 485:

  Which of the following combinations meets the requirements for mobile device multifactor authentication?

  A. Password and PIN

  B. Password and swipe

  C. Fingerprint and password

  D. Swipe and PIN

  Correct Answer: C

  Multifactor authentication (MFA) requires the use of two or more verification factors to gain access to a resource such as an application, online account, or a VPN. The factors are categorized into something you know (like a password or PIN),

  something you have (like a security token or a smartphone), and something you are (like a biometric verification such as a fingerprint). Fingerprint and password: This combination meets the criteria for MFA as it uses two different categories

  of authentication factors: "something you are" (fingerprint) and "something you know" (password). This enhances security by combining two distinct methods of authentication.

  Other combinations mentioned:

  Password and PIN: Both of these factors fall under the same category of "something you know," and hence, do not constitute multifactor authentication. Password and swipe: Swiping a pattern is similar to a password in that it is something

  you know, so this does not qualify as multifactor authentication. Swipe and PIN: Again, both of these are "something you know" and do not qualify as multifactor authentication since they fall under the same category.

• Question 486:

  A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

  A. FTP

  B. RDP

  C. SSH

  D. VNC

  Correct Answer: B

• Question 487:

  A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

  A. Restart the phone.

  B. Reimage the OS.

  C. Reinstall the application.

  D. Clear the cache.

  Correct Answer: D

• Question 488:

  A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

  A. The user is in a poor signal area.

  B. The user has too many processes running.

  C. The smartphone has malware on it.

  D. The smartphone has been jailbroken.

  Correct Answer: B

• Question 489:

  A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?

  A. Battery backup

  B. Thermal paste

  C. ESD strap

  D. Consistent power

  Correct Answer: C

• Question 490:

  Which of the following is the most likely to use NTFS as the native filesystem?

  A. macOS

  B. Linux

  C. Windows

  D. Android

  Correct Answer: C