A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?
A. Update the anti-malware software.
B. Create a restore point.
C. Run the PC in safe mode.
D. Roll back the system updates.
After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?
A. Enable System Restore.
B. Disable System Restore.
C. Enable antivirus.
D. Disable antivirus.
E. Educate the user.
Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
A. .exe
B. .dmg
C. .app
D. .rpm
E. .pkg
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?
A. Startup
B. Performance
C. Application history
D. Processes
A new spam gateway was recently deployed at a small business. However, users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the most effective method for dealing with this issue?
A. Adjusting the spam gateway
B. Updating firmware for the spam appliance
C. Adjusting AV settings
D. Providing user training
An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?
A. Configure the firewall
B. Restore the system from backups.
C. Educate the end user.
D. Update the antivirus program.
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
A. Click proceed.
B. Report the employee to the human resources department for violating company policy.
C. Restore the computer from the last known backup.
D. Close the browser window and report the email to IT security.
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
A. Ask the user for the model number of the hardware.
B. Offer a temporary replacement device to the user.
C. Submit the issue to the manufacturer.
D. Remotely install updates to the device driver.
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply with regulatory requirements. Which of the following disposal methods for the non-compliant cards is the most environmentally friendly?
A. Incineration
B. Resale
C. Physical destruction
D. Dumpster for recycling plastics
Which of the following file extensions should a technician use for a PowerShell script?
A. .ps1
B. .py
C. .sh
D. .bat
E. .cmd
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