CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 561:

  A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

  A. c: \minutes

  B. dir

  C. rmdir

  D. md

  Correct Answer: D

  The command md stands for make directory and is used to create a new directory or folder in the current location. In this case, the technician can use md minutes to create a folder named minutes in the C: drive. The other commands are not relevant for this task. c: \minutes is not a command but a path to a folder. dir is used to display a list of files and folders in the current directory. rmdir is used to remove or delete an existing directory or folder.

• Question 562:

  A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

  A. Group Policy

  B. Browser extension

  C. System Configuration

  D. Task Scheduler

  Correct Answer: A

  Group Policy is a feature of Windows that allows administrators to centrally manage and configure the settings of computers and users in a domain network. Group Policy can be used to modify the default home page of all the workstations in a company by creating and applying a policy that specifies the desired URL for the home page. This way, the change will be automatically applied to all the workstations that are joined to the domain and receive the policy.

• Question 563:

  A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

  A. Event Viewer

  B. System Configuration

  C. Device Manager

  D. Performance Monitor

  Correct Answer: A

  Event Viewer is a Microsoft tool that records and displays system events, errors, warnings, and information. Event Viewer can help troubleshoot and diagnose problems, such as unexpected shutdowns, by showing the details of what happened before, during, and after the incident. Event Viewer can also show the source of the event, such as an application, a service, a driver, or a hardware device. By using Event Viewer, a technician can identify the root cause of the unexpected shutdown, such as a power failure, a thermal event, a driver conflict, or a malware infection.

• Question 564:

  A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

  A. Corporate

  B. Open-source

  C. Personal

  D. Enterprise

  Correct Answer: B

  Open-source software is software that has its source code available for anyone to inspect, modify, and distribute. Open-source software is usually free of charge and does not require a license to use. Some examples of open-source antivirus software are ClamAV, Comodo, and Immunet12. The other license types are either not free or not suitable for a SOHO PC. Corporate and enterprise licenses are designed for large-scale organizations and networks, and they usually require a subscription fee. Personal licenses are for individual users and may have limited features or support. References: 1 What is Open Source Software? - Definition from Techopedia(https://www.tomsguide.com/us/best-antivirus,review2588.html). 2 7 Best Lifetime License Antivirus Tools [2023 Guide] - Windows Report(https:// windowsreport.com/antivirus-with-unlimited-validity/).

• Question 565:

  A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?

  A. Color Management

  B. System

  C. Troubleshooting

  D. Device Manager

  E. Administrative Tools

  Correct Answer: B

• Question 566:

  A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

  A. msconfig

  B. chkdsk

  C. sfc

  D. diskpart

  E. mstsc

  Correct Answer: C

  The sfc command is a tool for scanning and repairing system files that are corrupted or missing on Windows operating systems12. System files are essential files that are required for the proper functioning of the operating system, such as the GUI, drivers, services, and applications. If system files are damaged or deleted, the operating system may fail to start or run properly, causing errors, crashes, or blue screens. The sfc command can be used to fix the issue of the PC that is unable to start the GUI, assuming that the problem is caused by corrupted or missing system files. The sfc command can be run from the command prompt, which can be accessed by booting the PC from the installation media, choosing the repair option, and selecting the command prompt option3. The sfc command can be used with different switches, such as /scannow, /verifyonly, /scanfile, or /offbootdir, depending on the situation and the desired action4. The most common switch is /scannow, which scans all the system files and repairs any problems that are found5. The syntax of the sfc command with the /scannow switch is: sfc /scannow The sfc command will then scan and repair the system files, and display the results on the screen. If the sfc command is able to fix the system files, the PC should be able to start the GUI normally after rebooting. If the sfc command is unable to fix the system files, the PC may need further troubleshooting or a clean installation of Windows. References1: CompTIA A+ Certification ore 2 Objectives, page 10 2: CompTIA A+ Core 2 (220-1102) Complete Video Course, Lesson 26 Documentation 3: How to use SFC Scannow to repair Windows system files 4: SFC Command (System File Checker) 5: How to Repair Windows 10 using Command Prompt

• Question 567:

  An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

  A. Devices and Printers

  B. Ease of Access

  C. Programs and Features

  D. Device Manager

  Correct Answer: B

  Ease of Access is a utility in the Control Panel that allows users to adjust various accessibility settings on Windows, such as the on-screen keyboard, magnifier, narrator, high contrast, etc. The on- screen keyboard can be turned on by going to Ease of Access > Keyboard and toggling the switch to On12. Alternatively, the on-screen keyboard can be opened by pressing Windows + Ctrl + O keys or by typing osk.exe in the Run dialog box3. References: 1 Use the On-Screen Keyboard (OSK) to type(https://support.microsoft.com/en-us/windows/ use-the-on-screen-keyboard-osk-to-type- ecbb5e08-5b4e-d8c8-f794-81dbf896267a)2 How to Enable or Disable the On-Screen Keyboard in Windows 10 - Lifewire(https:// www.lifewire.com/enable-or-disable-on- screen- keyboard-in-windows-10-5180667)3 On-Screen Keyboard Settings, Tips and Tricks in Windows 11/10(https://www.thewindowsclub.com/windows- onscreen-keyboard).

• Question 568:

  A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

  A. Group Policy

  B. User accounts

  C. Access control lists

  D. Authenticator applications

  Correct Answer: A

  Group Policy is a feature of Windows that allows administrators to manage and configure settings for computers and users on a network12. One of the settings that can be controlled by Group Policy is the password policy, which defines the rules for creating and changing passwords, such as minimum length, complexity, expiration, and history34. By using Group Policy, the Chief Information Officer can enforce the new password length requirement for all users and computers in the company's domain, without having to manually adjust each user account or device. References1: The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102), page 10- 11 2: CompTIA A+ Certification ore 2 Objectives, page

  13 3: The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page 10-12 4: CompTIA A+ Certification Exam: Core 2 (220-1102) Exam Objectives

• Question 569:

  A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

  A. Disable System Restore.

  B. Remediate the system.

  C. Educate the system user.

  D. Quarantine the system.

  Correct Answer: D

  The first mitigation step that a technician should take when a machine is suspected to contain ransomware is to quarantine the system. This means isolating the infected machine from the network and other devices, to prevent the ransomware from spreading and encrypting more data. The technician can quarantine the system by disconnecting the network cable, turning off the wireless adapter, or using firewall rules to block the traffic from and to the machine12. This step is more important than the other options because: Disabling System Restore (A) is not a priority, as it will not stop the ransomware from running or spreading. System Restore is a feature that allows users to restore their system to a previous state, but it may not work if the ransomware has encrypted or deleted the restore points. Moreover, disabling System Restore may prevent the user from recovering some data or settings in the future13. Remediating the system (B) is the ultimate goal, but it cannot be done before quarantining the system. Remediating the system means removing the ransomware, restoring the data, and fixing the vulnerabilities that allowed the attack. However, this process requires careful analysis, planning, and execution, and it may not be possible if the ransomware is still active and communicating with the attackers. Therefore, the technician should first isolate the system and then proceed with the remediation steps12. Educating the system user ?is a preventive measure, but it is not a mitigation step. Educating the system user means raising awareness and providing training on how to avoid ransomware attacks, such as by recognizing phishing emails, avoiding suspicious links or attachments, and updating and patching the system regularly. However, this step will not help if the system is already infected, and it may not be effective if the user is not willing or able to follow the best practices. Therefore, the technician should focus on resolving the current incident and then educate the user as part of the recovery plan14. References:

  1: How to Mitigate Ransomware Attacks in 10 Steps - Heimdal Security1 2: 3 steps to prevent and recover from ransomware | Microsoft Security Blog3 3: How to use System Restore on Windows 10 | Windows Central5 4: Ransomware Mitigation | Prevention and Mitigation Strategies - Delinea4

• Question 570:

  Which of the following are mobile operating systems used on smartphones? (Select two).

  A. macOS

  B. Windows

  C. Chrome OS

  D. Linux

  E. iOS

  F. Android

  Correct Answer: EF

  iOS and Android are the two most popular and widely used mobile operating systems for smartphones. They are both based on Unix-like kernels and provide a variety of features and applications for users and developers. iOS is developed by Apple and runs exclusively on Apple devices, such as iPhones and iPads. Android is developed by Google and runs on a range of devices from different manufacturers, such as Samsung, Huawei, and Motorola. The other options are not mobile operating systems for smartphones, but rather for other types of devices or platforms. macOS is a desktop operating system for Apple computers, such as MacBooks and iMacs. Windows is a desktop operating system for Microsoft computers, such as Surface and Dell. Chrome OS is a web-based operating system for Google devices, such as Chromebooks and Chromecast. Linux is a family of open-source operating systems for various devices and platforms, such as Ubuntu, Fedora, and Raspberry Pi.