CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 571:

  An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

  A. Standard operating procedure

  B. Acceptable use policy

  C. Security protocols

  D. Data flow diagram

  Correct Answer: B

  An acceptable use policy (AUP) is a document that defines the rules and expectations for the users of a system, network, or service. It typically covers topics such as the purpose, scope, responsibilities, and restrictions of using the system, network, or service1. An AUP is a suitable place to publish the guidelines for the incorporation of generative AI solutions, as it can inform the users of the benefits, risks, and ethical implications of using such tools. It can also specify the conditions and limitations for using generative AI solutions, such as the types of data, content, and applications that are allowed or prohibited, the security and privacy requirements, the legal and regulatory compliance, and the accountability and reporting mechanisms23. References: 1 What is an Acceptable Use Policy (AUP)? - Definition from Techopedia(https://security.stackexchange.com/questions/84168/the-difference-of-security- policy-and-acceptable-use-policy). 2 Guide on the use of Generative AI - Canada.ca(https:// www.canada.ca/en/government/system/digital-government/digital- government-innovations/responsible- use-ai/guide-use-generative-ai.html)3 Key Considerations for Developing Organizational Generative AI Policies - ISACA(https://www.isaca.org/resources/news-and-trends/newsletters/atisaca/2023/volume- 44/ key-considerations-for-developing-organizational-generative-ai-policies).

• Question 572:

  A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

  A. Network and Internet

  B. System

  C. Personalization

  D. Accounts

  Correct Answer: A

  The Network and Internet settings in Windows 10 allow the user to input the SSID and password of a Wi-Fi network, as well as manage other network-related options, such as airplane mode, mobile hotspot, VPN, proxy, etc1. To access the Network and Internet settings, the user can select the Start button, then select Settings > Network and Internet2. Alternatively, the user can right-click the Wi-Fi icon on the taskbar and click "Open Network and Internet Settings"3. The System settings in Windows 10 allow the user to configure the display, sound, notifications, power, storage, and other system-related options1. The Personalization settings in Windows 10 allow the user to customize the background, colors, lock screen, themes, fonts, and other appearance-related options1. The Accounts settings in Windows 10 allow the user to manage the user accounts, sign-in options, sync settings, and other account-related options1. None of these settings can be used to input the SSID and password of a Wi-Fi network. References: The Official CompTIA A+ Core 2 Study Guide1, page 221, 222, 223, 224.

• Question 573:

  Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

  A. Run System Restore.

  B. Place in recovery mode.

  C. Schedule a scan.

  D. Restart the PC.

  Correct Answer: C

  Scheduling a malware scan using reputable antivirus or antimalware software is the most effective way to detect and remove malware from the device. This approach allows the software to thoroughly scan the system, identify any malicious files or processes, and then remove or quarantine them accordingly. Running a scan ensures that the malware is properly detected and eradicated, helping to restore the device to a clean and secure state.

• Question 574:

  A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:

  SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture

  The technician analyses the following Windows firewall information:

  

  Which of the following protocols most likely allowed the data theft to occur?

  A. 1

  B. 53

  C. 110

  D. 445

  Correct Answer: D

  The protocol that most likely allowed the data theft to occur is SMB over TCP port 445. SMB is a network file sharing protocol that enables access to files, printers, and other resources on a network. Port 445 is used by SMB to communicate directly over TCP without the need for NetBIOS, which is an older and less secure protocol. The security log shows that the source IP address 192.168.1.1 sent a file named secrets.zip using SMB protocol to the destination IP address 192.168.1.50, which captured the file. The Windows firewall information shows that port 445 is enabled for inbound and outbound traffic, which means that it is not blocked by the firewall. Therefore, port 445 is the most likely port that was exploited by the attacker to steal the data from the corporate laptop. References: SMB port number: Ports 445, 139, 138, and 137 explained1 What is an SMB Port + Ports 445 and 139 Explained2 CompTIA A+ Certification ore 2 Objectives3

• Question 575:

  A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

  A. Turn off the monitor.

  B. Remove the power cord.

  C. Remove the PSU.

  D. Remove the RAM modules.

  Correct Answer: B

  Removing the power cord is the first step to ensure the safety of the technician and the PC components. This will prevent any electrical shock or damage that may occur if the PC is still connected to a power source. The technician should also press the power button to drain any residual power from the capacitors.

• Question 576:

  A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

  The Audio Driver is not running.

  Which of the following will MOST likely resolve the issue?

  A. compmgmt.msc

  B. regedit.exe

  C. explorer.exe

  D. taskmgt.exe

  E. gpmc.msc

  F. services.msc

  Correct Answer: F

  services.msc is a tool that can be used to resolve the issue of "The Audio Driver is not running" on a Windows machine. It allows a technician to view, start, stop and configure the services that run on the system, such as the Windows Audio

  service.

  compmgmt.msc, regedit.exe, explorer.exe, taskmgt.exe and gpmc.msc are other tools that can be used for different purposes on a Windows machine, but they are not related to audio drivers or services.

  Verified References: https://www.comptia.org/blog/what-isservices-msc https://www.comptia.org/certifications/a

• Question 577:

  A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

  A. msinfo32.exe

  B. dxdiag.exe

  C. msconfig.exe

  D. regedit.exe

  Correct Answer: C

  The msconfig.exe tool, also known as the System Configuration utility, is a tool that allows users to modify various system settings, such as startup options, services, boot options, and more. One of the features of msconfig.exe is the ability to

  disable or enable device drivers that are loaded during the system startup. By using msconfig.exe, a technician can prevent a driver from being loaded and used by the system, which will allow them to uninstall it without any errors. To use

  msconfig.exe to disable a driver, the technician can follow these steps:

  Open the Run dialog box by pressing the Windows key + R.

  Type msconfig.exe and press Enter.

  Click on the Boot tab and then click on Advanced options.

  Check the box next to No GUI boot and click OK. This will prevent the graphical user interface from loading during the boot process, which will also prevent some drivers from loading.

  Click on the Services tab and check the box next to Hide all Microsoft services.

  This will show only the third-party services and drivers that are running on the system.

  Find the service or driver that corresponds to the device that the technician wants to uninstall and uncheck the box next to it. This will disable the service or driver from starting during the system startup.

  Click Apply and OK and then restart the computer.

  After the computer restarts, the technician can use the Device Manager or the Control Panel to uninstall the driver that was previously in use.

  References:

  How to Completely Remove/Uninstall a Driver in Windows, section 31

  The Official CompTIA A+ Core 2 Study Guide (220-1102), page 2212

• Question 578:

  Which of the following operating systems would most likely be used to run the inventory management system at a factory?

  A. Windows

  B. Chrome OS

  C. Android

  D. iOS

  Correct Answer: A

  Windows is widely used in industrial and business environments due to its major market presence, extensive support from the industry, and a broad selection of operating system options. It supports a wide variety of software, making it

  suitable for running complex systems like an inventory management system in a factory. Other options such as Chrome OS, Android, and iOS are either more consumer-oriented or designed for specific types of devices, making them less

  likely choices for an industrial application like inventory management.

  References: Professor Messer's CompTIA 220-1102 A+ Course Notes.

• Question 579:

  A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

  A. Apps and Features

  B. Personalization

  C. File Explorer

  D. Task Manager

  Correct Answer: B

  To change the wallpaper on a Windows 10 laptop, the "Personalization" settings should be used. These settings allow users to customize themes, which include various aspects of the desktop environment such as the desktop wallpaper,

  screen saver, color scheme, and more. This makes "Personalization" the correct option for customizing the wallpaper.

  References: Official CompTIA A+ Core 1 and Core 2 Student Guide.

• Question 580:

  A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).

  A. Examine the event logs.

  B. Connect to the network.

  C. Document the findings.

  D. Update the definitions.

  E. Reimage the computer.

  F. Enable the firewall.

  Correct Answer: AC