A technician has just updated a user's PC to Windows 7 and connected to a network printer through a print server. After finishing, the user reports that the printer will not print. Which of the following is the MOST likely reason for this issue?
A. The PC's network connection is down.
B. The print server does not have the proper driver.
C. The printer is not installed on the print server.
D. The server is using PCL instead of PostScript.
A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the technician should take?
A. Document findings, actions, and outcomes
B. Test the theory by replacing the motherboard
C. Test the theory by running memory diagnostic software
D. Verify the system is working correctly
Which of the following is required in order to receive push email notifications on a mobile device?
A. IMAP
B. POP3
C. ActiveSync
D. SMTP
Which of the following features is a characteristic associated to that of Android-based smartphones?
A. Apple App Store
B. Closed source SDK
C. Proprietary data cable connector
D. Open source SDK
At the airport the company sales employees work on their laptops to submit financial proposals. Which of the following would mitigate shoulder surfing?
A. Firewalls
B. The use of VPNs
C. Privacy filters
D. RSA key fobs
A user states they are hearing a clicking noise coming from the computer. There is a message on the screen saying no operating system found, and the computer then attempts to boot from PXE. Which of the following should the technician perform?
A. Remove the floppy disk
B. Replace the hard drive
C. Replace the NIC
D. Replace the DVD-Rom
The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left hand side of the page. The technician prints a printer test page and does not see the line on the page. The technician's NEXT step would be which of the following?
A. Replace the toner cartridge to eliminate the lines.
B. Print from another workstation to recreate the problem.
C. Close the trouble ticket and document no trouble found.
D. Copy a printed page to recreate the problem.
Which of the following is the safest way to download and install a new program on a mobile device?
A. Use the Bluetooth file sharing feature.
B. Download the program from an FTP site using the USB cord.
C. Use the app store to download and install the program.
D. Use NFC to copy the program from another mobile device.
A company would like to prevent commonly known social engineering risks. Which of the following would help mitigate these risks?
A. Annual security training
B. Install new switches
C. Review security policies
D. Require 180 day password expiration
A client wants a wireless network set up in the office, but does not want unauthorized users to be able to access the network. Which of the following provides the BEST protection?
A. Change the default channel
B. Disable the SSID
C. AP placement
D. Strong encryption
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