Avaya ACIS 3308 Questions & Answers

• Question 11:

  On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording?

  A. Communication Manager

  B. CS 1000

  C. CS2Ч00

  D. AACC (only)

  Correct Answer: A

• Question 12:

  Which two servers require a License Activation Key? (Choose two.)

  A. Avaya Contact Recorder Standby

  B. Avaya Central Replay Server

  C. Avaya Contact Recorder Slave

  D. Avaya Contact Recorder Master

  Correct Answer: BC

• Question 13:

  Before connecting to the Enterprise Manager server, on which ACR must unlimited strength encryption be enabled?

  A. Avaya Contact Recorder (ACR) Master only.

  B. Avaya Contact Recorder (ACR) Master and Standby only.

  C. All Avaya Contact Recorder (ACR) Master Standby and Slaves

  D. All Avaya Contact Recorder (ACR) Master Standbys and CRSs

  Correct Answer: C

• Question 14:

  When an Avaya Contact Recorder (ACR) server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for audio and screen content streams?

  A. General Setup > Recorder > Reply Server(s)

  B. General Setup > Recorder >Key Management Server

  C. General Setup > Recorder > IP address on this server to use for recordings

  D. General Setup > Recorder > URL(s) of external control port(s) to connect to

  Correct Answer: B

• Question 15:

  A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.

  Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)?

  A. Access the ACR webpage under General Setup. Recorder Update the URL(s) of `External Control Port(s) to connect to'.

  B. Access the Syslog webpage under General Setup. Syslog SNMP Notification Destination.

  C. Access the ACR webpage http:// :8080/servlet/acr?=mtce, and update the Syslog server information under `Syslog Host(s) to send logging to'

  D. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings.

  Correct Answer: A

• Question 16:

  A technician is installing Avaya Contact Recorder (ACR) with Avaya Aura® Communication Manager on a customer site.

  What is the path to verify that the link to ACR is "UP"?

  A. System > Audit Trail

  B. General Setup > Communication Manager Interface

  C. Recorder Status > Server

  D. Operations > Bulk Recording

  Correct Answer: B

• Question 17:

  In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?

  A. ACR Admin webpage Recorder Status CTI monitors

  B. ACR Admin Page Operations Bulk Recording

  C. ACR Admin webpage Recorder Status Server

  D. ACR Admin webpage System

  Correct Answer: C

• Question 18:

  After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?

  A. Alarm Status

  B. License Management

  C. General Settings

  D. Server Roles

  Correct Answer: D

• Question 19:

  Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

  A. dialer

  B. phone

  C. quality

  D. operations

  Correct Answer: A

• Question 20:

  A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.

  To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura® Contact Center?

  A. CS1000E R5.5 and Avaya Aura® Contact Center R6.2

  B. CS1000E R7.0 and Contact Center Manager Server (CCMS) R6.0

  C. CS1000E R4.5 and Avaya Aura® Contact Center R6.2

  D. CS1000E R6.0 and Contact Center Manager Server (CCMS) R7.0

  Correct Answer: C