Avaya ACIS 3308 Questions & Answers

• Question 31:

  When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between

  A. 729 and G.711 as codes. What are two implications of recording calls using G.711 rather G.729? (Choose two.)

  A. Several times more bandwidth will be needed between the recorder and the source.

  B. Bulk recording capacity of a given server will be about halved.

  C. The quality will be a little lower for bulk recording, but a little better for Quality Monitoring (QM).

  S. The storage space requirements for Quality Monitoring (QM) will be different from bulk recording.

  Correct Answer: AB

• Question 32:

  A customer needs a solution for their Avaya Contact Recorder (ACR). They currently have an ACR master and three slaves.

  Which action can the customer take to turn their solution into a high resiliency solution?

  A. Add another ACR master.

  B. Add another ACR slave.

  C. Add an ACR standby.

  D. Add an ACR TDM server.

  Correct Answer: B

• Question 33:

  You are planning the installation of an Avaya Contact Recorder (ACR) on Linux.

  Which three settings can you set using the Kickstart application on the ACR installation disk? (Choose three.)

  A. Keyboard

  B. Size of the /calls directory.

  C. Time Zone

  D. Linux firewall settings

  E. Eth0 IP address

  Correct Answer: ABE

• Question 34:

  Which statement describes Avaya Contact Recorder (ACR) R12 on Windows or Linux?

  A. It is supported on a 32 bit operating system.

  B. It is supported on a 64 bit operating system.

  C. It is supported with MSSQL running on the ACR.

  D. It is supported with Google Chrome.

  Correct Answer: B

• Question 35:

  Which process is designed to verify that the server has passed the prerequisites, and is ready to install?

  A. SR Tool

  B. WFO setup.exe

  C. Cap Test

  D. Avaya WFO Preinstall utility

  Correct Answer: D

• Question 36:

  You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.

  Which two devices should be reachable by the ACRand (Choose two.)

  A. Avaya Contact Center Manager Server (CCMS)

  B. Avaya Communication Server 1000 Call Server

  C. Avaya IP Telephones

  D. Avaya Communication Server 1000 Gateway

  E. Avaya Media Application Server

  Correct Answer: BC

• Question 37:

  What is required for Avaya Contact Recorder (ACR) with CS1000?

  A. SCCS 5.0 or CCMS 6.0 or higher

  B. IP_API_A licenses

  C. CS1000 Release 4.0 or higher

  D. Communication Manager 5.0 or higher

  Correct Answer: A

• Question 38:

  Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true?

  A. The Universal Call ID (CID) must be disabled.

  B. 4624 IP telephones must be created for each DMCC port required on the recorder.

  C. Tone detection must be configured with all recording modes.

  D. Enhanced conferencing must be disabled.

  Correct Answer: B

• Question 39:

  You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX.

  Which two devices should be reachable by the ACR? (Choose two.)

  A. Avaya Session Manager

  B. Avaya Application Enablement Server

  C. Avaya IP Telephones

  D. Avaya Communication Manager Gateway

  Correct Answer: BC

• Question 40:

  A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have all channels available for the Quality Monitoring (QM) server to access.

  Which solution would you suggest?

  A. a partitioned solution by adding on another totally independent recorder

  B. a Master Slave topology with the slave/slaves recording the audio and video

  C. a Central Reply server should be asked to the solution

  D. a QM server to take over the additional recording load

  Correct Answer: D