Avaya ACIS 3308 Questions & Answers

• Question 51:

  Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)

  A. usage reports

  B. activity reports

  C. calibration reports

  D. historical reports

  E. screen reports

  Correct Answer: BCE

• Question 52:

  Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages?

  A. the user log

  B. the alarm status

  C. the audit viewer

  D. the installer log

  Correct Answer: C

• Question 53:

  Where can an Avaya Contact Recorder (ACR) backup be restored?

  A. on any newly install system with the same Linux operation system version

  B. on any recorder

  C. only to the recorder system from which backup is performed

  D. only on a standby or slave server of the backed-up master recorder

  Correct Answer: B

• Question 54:

  Which statement about the Avaya WFO/Framework Management Service Account is true?

  A. You are not allowed to change the Management Service Account username after initial installation.

  B. You are not allowed to change the Management Service Account password after initial installation.

  C. The Management Service Account requires administrative rights on SQL Databases.

  D. The Management Service Account must be defined within a workgroup.

  Correct Answer: A

• Question 55:

  If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)

  A. the Recorder Status pages

  B. the MSSQL Server status

  C. the ACR service status

  D. the BDR service status

  E. the Alarms

  Correct Answer: BCE

• Question 56:

  Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

  A. 1 MB

  B. 1 GB

  C. 100 MB

  D. 500 MB

  Correct Answer: D

• Question 57:

  You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).

  What is causing this problem?

  A. Your search parameters are too wide.

  B. Your search parameters are include other agents as well.

  C. You have to wait for at least an hour before doing the search.

  D. You have not selected the Near Real-Time contact search option.

  Correct Answer: A

• Question 58:

  Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.

  Which desktop application was not installed?

  A. PlaybackInstallation

  B. FormDesignerInstallation

  C. FormDesignerStandAloneInstallation

  D. Screen_Capture_Agent

  Correct Answer: C

• Question 59:

  The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal.

  What should be checked first?

  A. that the security settings on Internet Explorer allows access to multiple servers

  B. that the network connectivity to the server is active

  C. that the beasvcX64.exe process has run up to about 1.44 GB of memory usage

  D. that there is no connection via wifi

  Correct Answer: B

• Question 60:

  A customer cannot connect to the Avaya Contact Recorder (ACR) server web client. Which log should you check?

  A. the Tomcat Logs

  B. the Catalina logs

  C. the usage report logs

  D. the var logs

  Correct Answer: D