Exam Details

  • Exam Code
    :3308
  • Exam Name
    :Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance
  • Certification
    :ACIS
  • Vendor
    :Avaya
  • Total Questions
    :65 Q&As
  • Last Updated
    :Mar 20, 2025

Avaya ACIS 3308 Questions & Answers

  • Question 21:

    An installer has just integrated Avaya Contact Recorder (ACR) R12 with the Element Manager module of Avaya WFO/Framework to use the Quality Monitoring (QM) feature.

    Which statement describes how the Integration with QM component can be validated to be working?

    A. Check the QM link status on the ACR webpage under recorder status.

    B. Check for updated configuration XML files in the EMA cache directory on ACR.

    C. Check EQconnect Link status on QM.

    D. Check IF connect Adapter status on QM.

  • Question 22:

    A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording Server, and they are unable to capture Real-time Transport Protocol (RTP) packets.

    What are three possible reasons they are encountering this problemand (Choose three.)

    A. The wrong NIC has been selected to use for RTP.

    B. Both NICs belong to the same subnet, and are on a different subnet than the CLAN/H323, and AES IP address defined.

    C. There is no network path between both NICs and the recorded IP telephones.

    D. The gateway has not been set up on the NIC for only search and Replay purposes.

    E. There is no network path between the Avaya Aura® Communication Manager media resources and the NIC on the Avaya Contact Recording server to use for RTP.

  • Question 23:

    To license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

    A. Avaya CR License code; Recorded Status > Ports

    B. License Generation Key; System > License

    C. Avaya CR License code; System > License

    D. License Generation Key; General Setup > Recorder

  • Question 24:

    Which two statements about the Server Readiness Validation tool are true? (Choose two.)

    A. It creates a report to show any trouble spots.

    B. It validates media drives.

    C. It validates database drives.

    D. It validates operating system settings.

  • Question 25:

    Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?

    A. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.

    B. It is a unique identifier for every ACR determined by the Customer Sold To number.

    C. It is a unique identifier for every ACR determined by the Customer Site ID.

    D. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8.

  • Question 26:

    While waiting to activate an Avaya Contact Recording license, some tests are run with the five- day license.

    Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

    A. System > License > Change License

    B. System > Manage Users > Change License

    C. General Setup > Recorder > License

    D. General Setup > Recorder > Key Management Server

  • Question 27:

    Which statement describes a part of the Avaya WFO/Framework server validation process?

    A. The server group and server type are automatically detected by the SR Validator.

    B. The SR Validator compares the current installation and configuration to the requirement file for that server.

    C. The SR Validator attempts to fix any issues it finds.

    D. All server validation information is maintained on a separate logging server.

  • Question 28:

    What happens when the Framework installation fails?

    A. The installer will stop and quit from the tool. Once the issue is resolved, the installer will restart from the beginning of the installation.

    B. Failed components will be tracked in the installer's log file.

    C. Errors will appear in black text in the SR tool.

    D. All installation errors will appear on the alarms page of Element Manager.

  • Question 29:

    It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg).

    When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)

    A. the IP addresses of the network interfaces

    B. the name of extra RedHat Package Manager (RPM) packages to be installed

    C. the MAC address of the Network Interface Card (NIC) Eth0

    D. the IP address of the Network Time Protocol (NTP) server

    E. the /var partition size

  • Question 30:

    Which Quality Monitoring related licensed feature must be disabled?

    A. Voice Recording, Search, and Reply

    B. Integration to Quality Monitoring (QM) R7

    C. Contacts Based Search and Reply

    D. Contacts Based Search and Reply

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