A customer creates a campaign but it is failing to start. Which two logs should be checked for possible error messages? (Choose two)
A. $POM__HOME/logs/PIM _CmpMgr.log* log files
B. $POM_HOME/logs/PIM_CmpDir.log* log files
C. $POM _HOME/logs/PIM_Web.log log* files
D. $POM_.HOME/logs/CmpMgrService.out* log files
E. $POM_HOME/logs/CmpDirService.out* log files
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?
A. Restart httpd on the Auxiliary EPM.
B. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
C. Log into Linux on the MPPs and run bash setup_vpms.php
D. Upgrade the Auxiliary EPM.
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?
A. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
B. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
C. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re- queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
D. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re- queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A. Network Address (VoIP)
B. Host Address
C. Network Address (MRCP)
D. Network Address (AppSvr)
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
A. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
B. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
C. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
D. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
Which two statements below about infinite campaigns are true? (Choose two)
A. Infinite Campaign does not terminate by itself after processing all contacts.
B. Infinite Campaign terminates automatically after processing all contacts.
C. To terminate an Infinite Campaign, manual intervention is required.
D. Infinite Campaign terminates only when all agents log off from the campaign.
E. Infinite Campaign is designated by Campaign Type 0.
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
A. the Campaign Strategy
B. the POM Campaign Director
C. the Priority of the Campaign
D. the POM Campaign Manager
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
A. Microsoft Windows
B. Linux
C. Oracle Solaris
D. Unix
E. IBM AIX
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/ installDB.sh SPOM_HOME.
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