Avaya ACIS 3309 Questions & Answers

• Question 51:

  Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

  A. Call Center

  B. ICR Manager

  C. ICR Monitor

  D. Standard Report

  Correct Answer: D

• Question 52:

  Which statement about user permissions is true?

  A. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.

  B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

  C. When logged in as admin user, only global information can be seen and edited.

  D. When logged in as org user, only the information for the organization to which we belong can be seen and edited.

  Correct Answer: D

• Question 53:

  Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:

  The system is experiencing technical difficulties.

  Which two steps would you take to identify the likely cause of this message? (Choose two)

  A. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

  B. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

  C. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).

  D. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

  E. Ensure that the Short Message Service (SMS) server is not down.

  Correct Answer: AB

• Question 54:

  You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.

  Which three choices will meet this requirement? (Choose three)

  A. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server

  B. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled

  C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network

  D. Disable the HTTPS protocol on your application servers and use HTTP only

  E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

  Correct Answer: ABE

• Question 55:

  When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

  A. the primary EPM server

  B. an auxiliary EPM server

  C. the remote application server

  D. a Media Processing Platform (MPP) server

  Correct Answer: A

• Question 56:

  Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

  A. Call completed

  B. Call failed

  C. Call completed in SSA

  D. Call routed

  E. Call transferred

  Correct Answer: CDE

• Question 57:

  On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

  A. the IP of the POM server

  B. an existing contact strategy

  C. the Call Classification Analysis (CCA) timeout to be used

  D. an existing contact attribute

  E. sufficient voice ports and POM CCA licenses

  Correct Answer: BDE

• Question 58:

  Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)

  A. Apache/httpd logs

  B. Tomcat logs

  C. PostgreSQL logs

  D. Process Logs

  E. Transcriptions Logs

  Correct Answer: AC

• Question 59:

  After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)

  A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down

  B. One or more MPP system resources are overloaded

  C. The specified VoIP gatekeeper or SIP gateway is incorrect

  D. The Postgres service on the Experience Portal manager (EPM) is not running

  Correct Answer: AC

• Question 60:

  You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be

  made. You notice the following entry in the CmpMgrService.out log file:

  CmpMgrService.out

  @2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####

  Which step must you take to correct the issues and continue with this procedure?

  A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

  B. Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign

  C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

  D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

  Correct Answer: C