Exam Details

  • Exam Code
    :3313
  • Exam Name
    :Avaya Aura Contact Center Maintenance and Troubleshooting
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :63 Q&As
  • Last Updated
    :

Avaya Avaya Certifications 3313 Questions & Answers

  • Question 11:

    A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

    A. SIP Call Log ID

    B. Customer Phone Number

    C. CSTA/TR87 Call ID

    D. SIP URI

  • Question 12:

    In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

    A. SIP Proxy Server

    B. SIP Gateway Manager

    C. SIP Computer Telephony Integration (CTI)

    D. SIP Redirect Server

  • Question 13:

    Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

    A. SIP Gateway Manager with transport Layer Security (TLS)

    B. Network Routing Service with TCP and UDP

    C. Back to Back User Agent (B2BUA) with TLS

    D. SIP Gateway with Real-Time Protocol (RTP)

    E. SIP Redirect Server with RTP

  • Question 14:

    When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

    A. SMMC System Tray > HA Cluster information

    B. SMMC System Tray > Database information

    C. SMMC System Tray > General information

    D. SMMC System Tray > System information

  • Question 15:

    The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

    Which three pieces of information is included in the logs? (Choose three.)

    A. Severity

    B. Event Session

    C. Event ID

    D. Event Class

  • Question 16:

    In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

    A. NCCT OI Service

    B. NCCT Service

    C. NCCT SMON

    D. NCCT TAPI Connector

    E. NCCTDALS

  • Question 17:

    The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

    Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

    A. CSTA/TR87 Call ID

    B. AACC CDN

    C. Avaya Aura Media server (AAMS) addresses

    D. Customer telephone number

  • Question 18:

    A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

    When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

    A. The call is disconnected and you must refresh the real-time Display Report.

    B. The call is remove from the utility and from the real -time Display report.

    C. The call is removed from the utility but will remain on the Real-Time Display Report.

    D. The call is removed from the Real-Time Display Report and the call is disconnected.

  • Question 19:

    On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

    A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

    B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

    C. C:\Avaya\Logs\CCMS\SipMessages0.log

    D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

  • Question 20:

    The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

    If an application installation fails, which directory provides detailed logs on the installation failure?

    A. C:Avaya\Logs\Sysops\MSiLogs

    B. C: Avaya\Logs\Sysops\UniversalInstall

    C. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

    D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs

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