In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the
Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
A. Avaya aura system Manager (SMGR)
B. Application Enablement services (AES)
C. Contact Center Administration Manager (CCMA)
D. Communication Control Toolkit (CCT)
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
A. Authorization
B. Public Key
C. Confidentiality
D. Integrity
E. Private Key
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
A. nslookup displays the fully-qualified Hostname and IP Address of the Target
B. Run nslookup from the Windows command line
C. nslookup displays the server Hostname and IP Address
D. Run nslookup from Windows > Apps > Services
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
A. Verify that the DNs configured on the telephone are configured as addresses in CCT.
B. Verify that the domain account has at least one address assigned in CCT.
C. Verify that the domain account AAD is running under is configured in CCT.
D. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
A. SIP Gateway
B. Back-to-Back User Agent
C. SIP Gateway Manager
D. User Agent
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
A. Contacts %Abandoned
B. Contacts Redirected
C. Contacts Answered
D. Contacts Offered
You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?
A. Access and partition Manager
B. server configuration
C. Contact center Management
D. Multimedia Administration Tool
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
A. Ngen
B. SC
C. servicing
D. service control Manager
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
A. Download and install Microsoft security patches to AACC servers as patches become available.
B. If required you can import an AACC Firewall Policy.
C. AACC host-based firewalls can typically cause issues unless they are properly imported.
D. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
A. Agent telephones to Communication Manager (CM)
B. Communication Manager (CM) to Contact Center
C. Session Manager (ASM) to Contact Center
D. Contact Center to Avaya Aura Media Server (AAMS)
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