On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
A. Agent Desktop
B. Database Webadmin
C. Outbound Campaign Management Tool
D. Contact Center Multimedia (CCMM) Administration
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
A. Citrix XEN Server
B. VMware ESXi 5.x
C. Microsoft Hyper-V
D. VMware ESXi 4.x
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
B. D:\Avaya\Logs\CCMS_TFE_5
C. D:\Avaya\Logs\CCMS\TFE_1
D. D:\Avaya\Logs\CCMS\CCMS_TFE_5
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
A. New
B. Abandoned
C. Oldest
D. Closed
E. Waiting
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent's web browser is not set for the correct character encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
C. Internet Explorer is not set as the default browser on the agent's computer.
D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
A. Single channel
B. WAV PCM files
C. 16-bit
D. Multiple channels
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
A. 200 ACK
B. 200 Ringing
C. 180 Ringing
D. 180 ACK
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
A. Application Enablement services (CTI proxy)
B. Session Manager (Voice inbound proxy)
C. Communication Manager (voice inbound proxy)
D. APS server (Presence proxy)
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
A. Certificate warning messages when browsing CCMA
B. TLS Link between AACC and AES IS disconnected
C. Avaya Agent Desktop (AAD) does not launch successfully
D. TLS Link between AACC and CM disconnected
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
A. Wireshark
B. Tcpdump
C. Avaya Grep
D. Pscan
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