Avaya Avaya Certifications 3313 Questions & Answers

• Question 41:

  If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

  A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

  B. Confirm recordings have been uploaded to the CCMS.

  C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

  D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

  E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

  Correct Answer: ACD

• Question 42:

  Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

  To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

  A. rtrtrace

  B. mCast.exe

  C. icertdtrace

  D. mRcv.exe

  Correct Answer: D

  Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.

  https://downloads.avaya.com/css/P8/documents/100093298

• Question 43:

  The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

  Which three types of report output does Avaya Grep generate? (Choose three.)

  A. Sip Sequence Report

  B. Summary Report

  C. Call Properties Report

  D. Summary Log file

  E. Event Report

  Correct Answer: ABD

• Question 44:

  You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

  Which step will you take to enable additional debugging information?

  A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.

  B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.

  C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.

  D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.

  Correct Answer: B

• Question 45:

  Refer to the Exhibit.

  

  Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?

  A. AML

  B. H.323

  C. SIP

  D. TLS

  Correct Answer: D

• Question 46:

  In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

  A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.

  B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

  C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

  D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

  Correct Answer: D

• Question 47:

  Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

  A. SIP Redirect Server

  B. SIP Gateway

  C. Back-to-Back User Agent (B2BUA)

  D. SIP Gateway Manager

  Correct Answer: B

• Question 48:

  A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

  Which Historical Report folder (category) should be examined?

  A. Contact Summary

  B. Configuration

  C. Agent Performance

  D. Call-by-Call

  Correct Answer: A

• Question 49:

  The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

  A. AAMS SIP message logs

  B. Network SIP message logs

  C. CCMS_ASM message logs

  D. CCMS SIP message logs

  Correct Answer: AD

• Question 50:

  Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.Email, IM, Outbound, Web Chat, and etc.)?

  A. CCMA > Multimedia

  B. Multimedia Dashboard

  C. Multimedia Administrator

  D. CCMM Database Logging

  Correct Answer: A