You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.
C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)
A. AAMS Sip message logs
B. CCMS_ASM
C. CCMS_SGM_SipMessages
D. 11S Access logs
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
B. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1.
The incoming call arrives at the switch.
2.
The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
A. All SIP signaling and RTP streams will go to the Active server.
B. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
C. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
D. All SIP signaling and RTP streams will go to the active and standby server.
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
B. Avaya Aura Contact Center Overview and Specification
C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user
after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
A. Manager Administration > User accounts
B. CCMA > User agent
C. CCMA > User Logins
D. Manager Administration configuration > CCMA User Migration
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
A. Start or Stop High Availability (HA) System
B. Display status of component services
C. Shutdown or Start up Contact Center
D. Enable/Disable High Availability (HA) Switchover
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
A. 80%
B. 85%
C. 90%
D. 95%
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
A. Alarm Viewer in the AAMS server utility
B. Windows Application Event Log on the AAMS
C. Alarms page in the system status section of the AAMS Element Manager
D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
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