Avaya Avaya Certifications 6210 Questions & Answers

• Question 1:

  Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing.

  Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)

  A. AAMS installed with OVA in Virtual System

  B. AAMS installed on Hyper-V cores on Physical Server

  C. AAMS installed on Hyper-V cores in Virtual System

  D. AAMS installed with OVA on Physical Server

  Correct Answer: AC

  Reference: https://downloads.avaya.com/css/P8/documents/101059089 page 110

• Question 2:

  When commissioning an Avaya Aura Contact Center (AACC), you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server).

  What steps are performed to add the CCT in Contact Center Manager Administration (CCMA), and then associate it to CCMS?

  A. From CCT > Windows > Avaya > Contact Center > Server Configuration > Add Server

  B. From the CCMA Launchpad > Configuration > Server menu > Add Server

  C. From the CCMA Launchpad > Contact Center Management > Add Server

  D. From CCMS > Avaya > Contact Center > Add Server

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/101017374 page 318

• Question 3:

  Avaya Aura Contact Center (AACC) 7.1 supports Avaya Aura Media Servers (AAMS) using High Availability (HA).

  Which statement about AAMS licenses for an HA pair configuration is true?

  A. They are not needed in the AACC 7.1 HA solution

  B. Each server in an HA pair configuration requires a license

  C. They are included in the AACC 7.1 HA solution

  D. The license of the Primary Server is used with the Backup Server

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/101033402

• Question 4:

  With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs.

  What information can be included? (Choose two.)

  A. A description of the switchover type

  B. Switchover Information about the involved servers

  C. Additional information of the critical service or network failures

  D. Support numbers to reach out to Avaya

  Correct Answer: BC

• Question 5:

  Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) 7.1 on a supported virtualized server?

  A. Run the installation from an iso-image on a mounted DVD drive of your virtualized server

  B. Run the installation from a remote DVD-ROM drive that is accessible from the virtualized server over the LAN

  C. Run the installation from a remote hard disk copy of the installation DVD

  D. Run the installation from an iso-image on a remote DVD-ROM drive that is accessible from the virtualized server over the Internet

  Correct Answer: A

• Question 6:

  For Avaya Aura Contact Center (AACC) R7.1.0.0, which two statements about the Windows installation are true? (Choose two.)

  A. Avaya Aura Contact Center is supported on Microsoft Windows Server 2008 R2

  B. Upgrades from 7.1.0.0 or later will be supported on Windows Server 2016

  C. A Microsoft Windows Server 2012 R2 or 2016 operating system product key is required

  D. Avaya Aura Contact Center is only supported on the Microsoft Windows Server 2012 R2 operating system

  Correct Answer: BC

• Question 7:

  Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

  A. Multimedia Dashboard

  B. Reference Client

  C. Server Utility

  D. Server Manager

  Correct Answer: B

• Question 8:

  Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

  Which remote access tool does Avaya recommend?

  A. Avaya Secure Access Link

  B. pcAnywhere

  C. NetMeeting

  D. AA_Rescue

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/100180144 (36)

• Question 9:

  Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

  A. Contact Center System Framework and Monitor Utility

  B. Contact Center System Event and Monitor Utility

  C. Contact Center System Control and Monitor Utility

  D. Contact Center System License and Monitor Utility

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/100093197

• Question 10:

  A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.

  For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

  A. Enable TLS encryption for Hosts.

  B. Install a Signed Certificate from a Trusted Host.

  C. Add the Avaya Aura Contact Center as a Trusted Host.

  D. Add a Routing Policy for the AACC.

  Correct Answer: BC