Avaya Avaya Certifications 6210 Questions & Answers

• Question 21:

  For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

  A. Avaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

  B. Customers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.

  C. Avaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

  D. A Microsoft Windows Server 2012 R2 operating system product key is required.

  Correct Answer: BCD

  Reference: https://downloads.avaya.com/css/P8/documents/101017364

• Question 22:

  Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

  A. Agent licenses are available for both Nodal and Corporate Licensing.

  B. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

  C. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

  D. The licensing grace period duration is 15 days.

  E. Nodal Enterprise licensing supports a Standby License Manager.

  Correct Answer: BCE

• Question 23:

  You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

  In which Avaya support document will you find the server requirements?

  A. Avaya Aura Contact Center Overview and Specifications

  B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

  C. Avaya Aura Contact Center Administration

  D. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications

  Correct Answer: A

• Question 24:

  Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS.

  Which three statements regarding the AES and AACC are true? (Choose three.)

  A. If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

  B. AES 7.0 includes the default Contact Center root certificate.

  C. The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

  D. AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

  E. The AACC CTI Proxy points to the AES IP address, port 5060, Transport TCP.

  Correct Answer: ABC

• Question 25:

  Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

  A. Microsoft Windows 8.1 (32-bit and 64-bit)

  B. Microsoft Windows 7 (32-bit and 64-bit)

  C. Windows XP Professional SP2 or later

  D. Microsoft Windows 10 (32-bit and 64-bit)

  E. Agent Desktop Release 7.0 (32-bit and 64-bit)

  Correct Answer: ABC

  Reference: https://downloads.avaya.com/css/P8/documents/100178582 (p.12)

• Question 26:

  By which two methods can you verify the status of the Data Execution Prevention (DEP) in Windows Server 2016? (Choose two.)

  A. Windows Start > Control Panel > System > Advanced System Settings > Performance Settings > Data Execution Prevention

  B. Windows Start > System > Advanced System Settings > Performance Settings > Data Execution Prevention

  C. My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

  D. Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

  Correct Answer: AB

• Question 27:

  Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

  Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)

  A. Voice and Multimedia Contact Server with Avaya Aura Media Server

  B. Multimedia Contact Server Only

  C. Voice and Multimedia Contact Server without Avaya Aura Media Server

  D. Voice Contact Server Only

  Correct Answer: ACD

  Reference: https://downloads.avaya.com/css/P8/documents/101017728

• Question 28:

  You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

  Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?

  A. Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

  B. Unicast communication from the CCMS to the client PCs

  C. Multicast from Contact Center Manager Administration (CCMA)

  D. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

  Correct Answer: D

• Question 29:

  You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

  Which operation on the server can the Server Utility perform?

  A. Modify real-Time Display interface parameters

  B. View Alarms and Events

  C. Perform database restores

  D. Administer licensing

  Correct Answer: B

• Question 30:

  You are preparing for the first backup Avaya Aura Contact Center.

  Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

  A. On the Backup Locations tab, select the Tape Drive.

  B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

  C. On the Backup Locations tab, select the Applications.

  D. Shut down all services.

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/100141967 (p.14)