You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)
A. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
B. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
C. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
D. Install Microsoft Internet Explorer 10.0 or 11.0.
You are configuring the Windows Operating System for an Avaya Aura Contact Center (AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?
A. Turn off DEP for all programs and services.
B. Turn on DEP for essential Windows programs and services only.
C. Turn on DEP for all programs and services except for those specifically selected.
D. Turn on DEP for all AACC programs and services.
Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)
A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
B. AACC requires a license for each AAMS instance in the solution.
C. An Avaya Aura Media Server High Availability pair of server requires two instance licenses.
D. A standalone Avaya Aura Media Server is supported on the Windows Server operating system.
Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)
A. If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
B. Select the Master Content Store check box for only one media server.
C. Select the Master Content Store check box for the AAMS server that manages media and prompts.
D. Select the Master Content Store check box for each media server.
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
A. It simplifies the overall solution as all components use a common database.
B. Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
C. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
D. All data is now replicated and there is no need for a CCMA backup and restore.
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
A. iceAdmin IUSR_SWC
B. AAD_User AACC_Admin
C. AACC_Admin IUSR_SWC
D. BKup_SWC iceAdmin
In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/ flows) that reside on the Contact Center system.
The Contact Router list contains which three items that need access to scripting? (Choose three.)
A. CLIDs
B. CDRs
C. DNISs
D. CDNs
Which two statements about scheduled backups are true? (Choose two.)
A. Contact Center stores up to seven backup files at each server location.
B. You can use this utility to back up operating system files.
C. The backup location must be a tape or optical drive.
D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?
A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
B. Disable RAS in Administrative Tools > Computer Management
C. RAS is disabled automatically by the AACC R7 installation DVD
D. Disable RAS in Administrative Tools > Remote access connection Manager
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
A. OD application steps can include call treatments, such as music or ringback.
B. OD allows you to view real-time statistics for each skillset.
C. OD applications can provide call routing, such as skill-based routing.
D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
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