Cisco Cisco Certifications 642-241 Questions & Answers

• Question 91:

  Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

  A. Cisco Unified ICM Setup tool

  B. ConfigManager tool

  C. Cisco Domain Manager tool

  D. Microsoft native domain tools can be used directly for creating these organizational units

  Correct Answer: C

• Question 92:

  When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

  A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.

  B. The caller hears queue music and is sent to the default queue for that call type.

  C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.

  D. The caller is automatically transferred to the next agent without any indication.

  Correct Answer: C

• Question 93:

  All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

  A. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

  B. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP,

  C. 323, or MGCP.

  D. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.

  E. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

  Correct Answer: C

• Question 94:

  In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for

  A. 711). Which is the correct quantity and type of resource to support these calls in this configuration?

  B. 24 conference bridges

  C. 24 hardware transcoders

  D. 10 hardware transcoders

  E. 10 conference bridges

  Correct Answer: C

• Question 95:

  In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?

  Agent ACD linE. 4000 (DN)

  Agent DID linE. 5000 (personal line)

  Partition: Personal Allow personal calls

  Partition: ACDDN Allow Cisco Unified Contact Center Enterprise calls only

  A. Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN

  B. Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal

  C. Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal

  D. Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal

  Correct Answer: B

• Question 96:

  You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

  A. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

  B. standalone MOH server using a Cisco MCS 7815 or equivalent

  C. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent

  D. standalone MOH server using a Cisco MCS 7835 or equivalent

  Correct Answer: A

• Question 97:

  Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?

  A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop

  B. Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled

  C. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

  D. Cisco Unified CRM Connector for Siebel

  Correct Answer: D

• Question 98:

  A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of

  peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is

  operational.

  Which of these is true?

  A. The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.

  B. The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.

  C. Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.

  D. Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.

  Correct Answer: D

• Question 99:

  What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

  A. There is no impact.

  B. The number of mobile agents must be less than 500.

  C. The number of nailed-up agents with CTI OS cannot be more than 1156.

  D. The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.

  E. The number of call-by-call agents with CTI OS cannot be more than 1025.

  Correct Answer: C

• Question 100:

  Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

  A. A mobile agent PC must be connected to the local phone at the agent location.

  B. The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

  C. The local CTI port must have MOH enabled in Cisco Unified Communications Manager.

  D. The agent must be configured as "nailed up" and not "call-by-call."

  E. The supervisor must be configured as both an agent and a mobile agent.

  Correct Answer: B