Cisco Cisco Certifications 642-241 Questions & Answers

• Question 81:

  With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

  A. 96

  B. 192

  C. 1500

  D. 3000

  Correct Answer: C

• Question 82:

  When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

  A. Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.

  B. Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.

  C. Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.

  D. Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.

  Correct Answer: D

• Question 83:

  In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

  A. in the dialer process on the Peripheral Gateway

  B. in the Media Routing Peripheral Gateway for the dialer

  C. in the Cisco Voice Gateway by using digital signal processing (DSP) resources

  D. in the campaign manager on the Logger A server

  Correct Answer: C

• Question 84:

  When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

  A. H.323

  B. MCGP

  C. SIP

  D. SCCP

  Correct Answer: C

• Question 85:

  How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

  A. It adds additional weight for each dialer port that is equal to five normal agent users.

  B. It adds additional weight for each dialer port that is equal to eight normal agent users.

  C. It adds no additional weight when using the SIP Dialer Option in 8.0.

  D. It adds no additional weight when using the SCCP Dialer Option in 8.0.

  Correct Answer: C

• Question 86:

  How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

  A. Cisco Unified Communications Manager Silent Monitoring

  B. Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop

  C. Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

  D. Cisco Remote Silent Monitoring (RSM) Service Monitoring

  Correct Answer: C

• Question 87:

  Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

  A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.

  B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.

  C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.

  D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

  F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.

  Correct Answer: E

• Question 88:

  All of these statements about high availability with a Cisco Unified Intelligent Contact Management (ICM) central controller are true except which one?

  A. In the event that one call router of a duplex pair of Cisco Unified ICM call router fails, the surviving call router recognizes the failure when it receives no response to heartbeats over the private LAN.

  B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.

  C. There is no impact on call processing during a Cisco Unified ICM Logger failure.

  D. In the event that the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.

  Correct Answer: B

• Question 89:

  In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

  A. Agent capacity on the Cisco Agent Desktop servers decreases.

  B. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.

  C. Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.

  D. Agent reporting capacity in WebView decreases.

  Correct Answer: B

• Question 90:

  Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

  A. Supervisor CTI OS or Cisco Agent Desktop user login

  B. ConfigManager user access on Admin Workstation

  C. WebView user login

  D. service account login

  Correct Answer: A