Cisco Cisco Certifications 642-241 Questions & Answers

• Question 71:

  When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

  A. by DTMF using KPML and does not require additional MTP resources

  B. by using KPML and does require additional MTP resources

  C. by using RFC 2833 and does not require additional MTP resources

  D. by using RFC 2833 and does require additional MTP resources

  Correct Answer: D

• Question 72:

  In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

  A. Cisco Unified IP phone built-in-bridge

  B. Cisco Unified IP IVR CTI ports

  C. Cisco Unified Communications Manager CTI route points

  D. Cisco Unified Communications Manager software conference bridge resources

  Correct Answer: A

• Question 73:

  In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

  A. blind transfer to another agent

  B. consult transfer to another agent

  C. consult transfer to a skill group or queue

  D. hookflash transfer to the Cisco Unified IP IVR

  Correct Answer: D

• Question 74:

  In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

  A. The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five- minute period.

  B. The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30-minute period.

  C. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15- minute period.

  D. There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.

  Correct Answer: C

• Question 75:

  Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

  A. Join Across Lines and Direct Transfer Across Lines

  B. Swap and Cancel

  C. Logical Partition

  D. Call Park and Pickup

  Correct Answer: D

• Question 76:

  When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

  A. Busy triggers on each line must be set to one.

  B. Maximum number of calls on each line must be set to two.

  C. Agent ACD line can be a shared line.

  D. Lines can be configured to forward calls to other lines on the phone.

  Correct Answer: C

• Question 77:

  Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

  A. 9971

  B. 8961

  C. 6921

  D. 7970

  E. IP Communicator 8.0(x)

  Correct Answer: D

• Question 78:

  Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

  A. 9951

  B. 8961

  C. 6941

  D. 7940

  E. 7912

  Correct Answer: E

• Question 79:

  In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

  A. Include only 350 as concurrent logged-in agents.

  B. Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.

  C. Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.

  D. Include an average of the agent and port count as 375 agents.

  Correct Answer: C

• Question 80:

  Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

  A. 9951

  B. 6921

  C. 7970

  D. 7930

  E. 7920

  Correct Answer: D