When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?
A. Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
B. Mobile agents must use the nailed-up connection option.
C. SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
D. No physical reservation call is used to reserve the agent for the outbound contact.
In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?
A. Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
B. WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
C. Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D. WebView 8.0(x) does not include report templates for 15-minute-interval reports.
The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?
A. Cisco Unified Communications Manager Real-Time Monitoring Tool
B. Cisco Unified Contact Center Enterprise Support Tools
C. Cisco Unified ICM CLI
D. Web-based portico interface
E. direct URL that is typed into an Internet browser
Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?
A. show log
B. show trace
C. show level
D. show debug
As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?
A. co-loaded on an administrative server just like WebView was in prior versions
B. on a dedicated appliance server running the Cisco Voice Operating System
C. on a dedicated appliance server running Microsoft Windows 2003 Server
D. on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?
A. The Cisco Unified Communications Manager cluster must be located in one data center.
B. The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.
C. More than one Cisco Unified Communications Manager cluster is supported.
D. Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.
In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?
A. two: one ACD and one personal lines
B. threE. two ACD and one personal lines
C. threE. one ACD and two personal lines
D. four: one ACD and three personal lines
E. four: two ACD and two personal lines
F. fivE. one ACD and four personal lines
G. fivE. two ACD and three personal lines
In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?
A. The Cisco Unified Communications Manager cluster can be split between two data center locations.
B. The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
C. The Cisco Voice Gateways can be distributed at multiple locations.
D. The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the
A. 722 codec, where is transcoding required in the solution?
B. When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
C. When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
D. When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
E. No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?
A. Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
B. Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
C. One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
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