A good change management process incorporates consistent processes for nay planned network change. What should be included in the change management process?
A. Monitor announcements of upgrades and new releases
B. Finalize end user training strategy
C. Create the low-level design and solution specifics
D. Conduct detailed design business requirements gap analysis
Certkiller .com requires Cisco CallManager and Cisco MeetingPlace to accomplish business and technology goals. Which tow activities must be conducted during the system Designing Workshop?
A. Design Rich Media System
B. Design Call Control System
C. Design Messaging System
D. Design Network Management and Operations Infrastructure
E. Design Agent and Supervisor Desktop Configurations
Which of the following definitions best describes business requirements development within prepare phase?
A. A Set of service component activities that assess and documents the business requirements of Certkiller .com
B. Part of the high-level design activity that addresses business and technical requirements of the customer
C. Part of the systems design activity that identifies and documents business requirements to help deploy network technologies
D. A Service component activity that analyzes business requirements and recommends the appropriate technology strategy
Within the implement phase, which activity is associated with the define project visibility progress reports and procedures task?
A. Develop Communications Plan
B. Develop Escalation Plan
C. Internal Kickoff Meeting
D. Informal Basic Training
E. Informal Advanced Training for admin and operations staff
Within the plan phase is the operations readiness report, which is customer deliverable that contains the results of two tasks. One of these tasks is identify gaps between existing and leading practices. What is the other task that is used to develop the operations readiness report?
A. Document initial placement of Access Points
B. Remotely Backup IPC solution Configurations and databases
C. Document Trunking Requirements for each site
D. Establish Escalation Requirements for each site
E. Document plan to Remediate Operational issues
In the Implement Phase, the operations implementation service component includes which of the following tasks?
A. Provides an objective means of measuring system operability and functionality
B. Provides technical Assistance to Customers in resolving complex issues and for replacement hardware when needed
C. Installs, Configures, tests and commissions tools and processes in accordance with the customer's operations implementation plan
D. Provides the customer with information indicating the customer-specific design requirements and configurations
During the prepare phase of a project, you conduct initial interviews with the steering committee members and decision makers in a company. The focus of these interviews is to complete which two?
A. Detailed Design and Bill of Materials
B. Functional Requirements
C. Network Readiness Assessment
D. Business Requirements
Which the Operate phase, which two tasks are contained in both the track events and report on system and the notify and escalate incidents activities? (Choose two.)
A. Have Customer sign operational support letter of understanding
B. Perform Device Discovery
C. Define work Breakdown structure
D. Send electronic notification of events automatically
E. Record Events as incidents within a ticketing system
F. Log Network Events
In the Operate Phase, Which three templates and or tools are used to in the tasks to accomplish the activity, monitoring an IPC System (Choose three)
A. Supplier Management Reports
B. Applications Development Document
C. Remote Operational Support
D. Network Implementation Plan
E. Operations, Administration and Management (OAM) tool
F. Network Management System (NMS) Console
Which template or tool is used for each task in performing a Network Readiness Assessment on data and voice infrastructure activity?
A. Site Survey
B. Opportunity Incentive Tool
C. Installation Guide
D. Capacity Indicators
E. Validation Survey
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