During the design phase, which template or tool is used to capture the define failure recovery procedure and risk mitigation strategy task?
A. Solutions Expert
B. Letter of Understanding Template
C. Validation Survey
D. Design Kickoff Agenda
E. Migration Plan
Within which phase would you find information about managing system trouble?
A. Optimize
B. Implement
C. Operate
D. Plan
E. Prepare
Which three business requirement Development activities are performed within the prepare phase before creating a technology strategy? (Choose three)
A. Identify and assess the business requirements of the customer
B. Compare the capabilities of available technologies to the stated business requirements of the customer
C. Document and categorize the business requirements of the customer in terms of performance, availability, capacity and security.
D. Produce a documented technology strategy
E. Present and validate documented business requirements
During the System acceptance testing, which template is used to capture the network elements to be tested and the tests that will be completed after solution implementation?
A. Technical Requirements Document
B. IPCC Enterprise Configuration Checklist
C. Network Ready For Use
D. High Level Design
E. Bridge Traffic Analyzer
Which template is used to define the specifics of a flash or phased implementation strategy?
A. Business Requirements Document
B. IPC project plan
C. High Level Design
D. Optimization Report
E. Network Management plan
F. Installation Guide
Low level design, site readiness report, project management plan, network implementation plan, and systems acceptance test plan are pre-requisites for which service component in the design phase?
A. Staging Plan
B. Staff Plan Development
C. Implementation Kick-off Meeting
D. Business Plan
E. Migration Plan Development
F. Project Kick-off
Which of the following tasks belongs in the system monitoring service component of the operate phase?
A. Provide help desk support
B. Verify Configuration Management database
C. Discuss progress of customer remediation plan responsibilities
D. Notify interested parties of problems identified and escalate per-customer requirements
Informal basic training is conducted for helpdesk, admin, operations staff and end users. Which two templates will help to accomplish this task? (Choose two.)
A. End User Training Template
B. Executive Interview Template
C. Change Management Process Template
D. Network Ready for Use Template
E. Staff training Template
F. WLAN Assessment Report
Which of the following definitions best describes services stack within the Cisco Lifecycle Services approach?
A. The minimum set of services required to operate and optimize Cisco Advanced Technology
B. The minimum set of services that Certkiller .com needs to successfully deploy and operate a Cisco Technology or Solution
C. The identification of Advanced Technologies to best support business requirements and objectives
D. The required set of services need to successfully deploy and support Cisco Advanced Technologies
In the implement phase, which three tasks are associated with the activity to develop a project management plan? (Choose three.)
A. Define Technical Escalation procedures
B. Establish project budget
C. Define work Breakdown structure
D. Present staging plan to customer
E. Identify Risks and Risk Mitigation plans
F. Define customer and partner stakeholders
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