Apple Apple Certifications 9L0-012 Questions & Answers

• Question 11:

  Janine explains that WI-FI connectivity from her MacBook Pro is intermittent when she is at home. Which of the following questions would help you further evaluate this WI-FI issue? Select two.

  A. What web browser are you using?

  B. Are all wireless computers affected?

  C. Is FileVault 2 on?

  D. How much RAM do you have installed?

  E. Are you experiencing billing issues with your service provider?

  F. Are any hubs, routers, or other computers connected to the network?

  Correct Answer: EF

• Question 12:

  After completing the repair, which of the following should always be used to verify that the issue is resolved so that repeat repairs and unnecessary part usage will be reduced?

  A. Mac Hardware test (MHT)

  B. Mac Service Toolkit (MaST)

  C. Apple Resource Inspector (ARI)

  D. Apple Service Toolkit (AST)

  Correct Answer: D

  Explanation: Apple Service Toolkit (AST) Prior to initiating a repair, run Apple Service Toolkit (AST). AST will perform a quick check of the computer's general components. After completing a repair, always use AST to verify that the issue is resolved. Doing so will reduce repeat repairs and unnecessary part usage. Reference: http://mdex-nn.ru/uploads/newmbp15.pdf

• Question 13:

  What is this tool used for when servicing a MacBook Pro (Retina, 13-inch, Early 2013)?

  

  A. Removing the interposer.

  B. Flipping up the locking lever connectors.

  C. Installing Thin, Multi-Pin Horizontal cables.

  D. Disconnecting the Vertical Insert Connectors (JST).

  Correct Answer: D

  Reference: https://www.ifixit.com/Guide/MacBook+Pro+13- Inch+Retina+Display+Early+2013+Display +Assembly+Replacement/15464 (See the Step 9).

• Question 14:

  A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.

  A. Disassemble the SuperDrive to check for debris or dust inside.

  B. Look for cracks, dents, or scratches on the exterior of the system.

  C. Connect the system to external speakers to check for sound output.

  D. Erase all of the customer's data and reinstall OS X to test the hard drive.

  E. Check for any unusual odors coming from the system, which might indicate spill damage.

  Correct Answer: BD

  Reference: https://quizlet.com/8887243/identifying-accidental-damage-flash-cards/

• Question 15:

  Which of the following statements is true about Fusion Drive?

  A. No special setup or configuration is required to use Fusion Drive.

  B. Fusion Drive is not compatible with Time Machine.

  C. Recovery HD is not supported on a Fusion Drive.

  D. A user is able to specify data placement.

  Correct Answer: A

• Question 16:

  Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

  A. AXD

  B. AHT

  C. AST

  D. ASD

  Correct Answer: A

  Explanation: Apple Server Diagnostic (AXD)

  A unique test suite for Mac mini Server, Mac Pro

  Reference: https://quizlet.com/56091769/unit-6-flash-cards/

• Question 17:

  If a customer uses the wrong wattage power adapter with a MacBook Pro (15-inch, Mid 2012) and cannot power on the device, which of the following problems spaces best describes this issue?

  A. OS

  B. Software

  C. Hardware

  D. Educational Opportunity

  Correct Answer: A

• Question 18:

  Which of the tools below is considered part of an ESD-compliant workstation?

  A. ABC or CO2Fire Extinguisher

  B. A ground polarity tester

  C. Styrofoam screw tray

  D. Metal workbench

  Correct Answer: B

• Question 19:

  After disconnecting all other Mac Pro (Late 2013) parts, which of the following components remains?

  A. Thermal center

  B. Thermal unit

  C. Thermal core

  D. Thermal structure

  Correct Answer: C

• Question 20:

  William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple recommended level of battery charge for storing the computer?

  A. 10 percent

  B. 20 percent

  C. 50 percent

  D. 96 percent

  Correct Answer: C