Apple Apple Certifications 9L0-012 Questions & Answers

• Question 21:

  What caution should a technician be aware of before attempting to remove hard drives or optical drive carrier from a MacPro (Mid 2012)?

  A. The rear latch must be lifted or the drives are locked in a place.

  B. The rear latch should be in the closed position to unlock drives.

  C. The hard drives must be unscrewed from the carrier before removal.

  D. The optical drive screws must be removed before sliding the carrier out of enclosure.

  Correct Answer: D

• Question 22:

  You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced?

  A. Thermal pad and conductive wrap

  B. Thermal paste and heat sink

  C. Card holder and screws

  D. Black Mylar covering

  Correct Answer: C

• Question 23:

  Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two.

  A. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.

  B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.

  C. Check with the hard drive manufacturer for a device firmware update.

  D. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.

  E. Open the Apple Display and reseat all cables and connections.

  F. Open the Mac and reseat all cables and connections.

  Correct Answer: AD

• Question 24:

  The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

  A. Eligible for warranty service.

  B. Eligible for out-of-warranty service (returnable damage)

  C. Beyond economical repair

  D. Ineligible for service (non-returnable damage)

  Correct Answer: B

• Question 25:

  Which of the following Apple products have similar power supply designs to the iMac (2011 an earlier) and present a shock hazard when serviced? Select two.

  A. Mac Pro (Mid 2012)

  B. Mac mini (Late 2012)

  C. MacBook Air (Mid 2013)

  D. LED Cinema Display (27-inch)

  E. Thunderbolt Display (27-inch)

  F. MacBook Pro (15 inch, Mid 2012)

  Correct Answer: BD

• Question 26:

  Examine the image.

  

  Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted?

  A. To prevent damage to the microphone cable.

  B. To prevent damage to the left speaker.

  C. To prevent damage to the memory slots.

  D. To prevent damage to the topcase with keyboard connector.

  Correct Answer: C

• Question 27:

  Richard has a previously-purchased 85-85W MagSafe Power Adapter and would like to use it as a spare adapter for his MacBook Pro (Retina, 13-inch Late 2012). Which of the following is a valid statement?

  A. MagSafe Power Adapters are not supported with newer Apple portables; the customer should purchase a new spare adapter.

  B. The correct wattage for the MacBook Pro (Retina, 13-inch Late 2012) is actually 45W, so the adapter should not be used.

  C. Use the older MagSafe power adapter on the newer computer with MagSafe 2 port by using a MagSafe to MagSafe 2 converter.

  D. The customer can only use an older MagSafe power adapter with a new portable if it has an "L" style connector, not "T" style.

  Correct Answer: C

• Question 28:

  When conducting an internal inspection of MacBook Air (13-inch, Mid 2011) for accidental damage, why is it necessary to remove the battery?

  A. There are liquid contact indicators on the underside of the battery module.

  B. The battery is always removed in every repair on this unit.

  C. The battery covers all of the spill sensors on the top case.

  D. The battery must be removed to install the battery cover.

  Correct Answer: A

  Reference: http://www.mybigcampus.com/bundles/unit-5-accidental-damage-and-macbook-air--- 276227

• Question 29:

  When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the following statements is true?

  A. Use the Keycap Kit for Apple Portables to replace missing keycaps.

  B. The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013).

  C. Use any portable keycap kit.

  D. If more than three keycaps are need to be replaced, replace the entire top case assembly for that specific model MacBook Pro.

  Correct Answer: B

• Question 30:

  Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

  A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.

  B. Always wear an ESD wrist or heel strap when working on plugged in systems.

  C. Be very careful handling the logic board or power supply while the computer is plugged in.

  D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

  Correct Answer: D

  Explanation:

  Rings, watches, necklaces or any metallic wearables should be removed because metal will disturb the

  inner circuitry and the static charge will transfer to the sensitive parts of the computer.

  Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 3, electrical safety precautions