Apple Apple Certifications 9L0-012 Questions & Answers

• Question 81:

  Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

  A. Measure logic board battery voltage.

  B. Measure amount of ESD voltage in the area.

  C. Measure digital signals on the main processor.

  D. Measure amount of AC volts going to the hard drive or SSD.

  Correct Answer: D

  Reference: http://www.wikihow.com/Use-a-Multimeter

• Question 82:

  Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

  A. Network Utility

  B. Network Diagnostics

  C. Wireless Diagnostics

  D. Network Setup Assistant

  Correct Answer: C

  Reference: https://support.apple.com/en-ap/HT202663

• Question 83:

  Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?

  A. Part View

  B. Exploded View

  C. Service Parts Matrix

  D. Parts General Information

  Correct Answer: D

  Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid09.pdf

• Question 84:

  After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the following utilities should be run?

  A. Cooling System Diagnostic (CSD)

  B. Cooling Diagnostic (CD)

  C. Mac System Diagnostic (MSD)

  D. System Diagnostic for Mac Pro (SDMP)

  Correct Answer: A

• Question 85:

  What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?

  A. Remove the PCI-e fan.

  B. Remove the processor tray.

  C. Remove the hard drive carriers.

  D. Remove the Optical Drive and Carrier.

  Correct Answer: B

  Reference: https://support.apple.com/en-us/HT4433 (step 3: Install the memory)

• Question 86:

  Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?

  A. iMac (Late 2011)

  B. Mac Pro (Mid 2012)

  C. Mac mini (Mid 2011)

  D. Mac mini (Late 2012)

  Correct Answer: D

  Reference: https://support.apple.com/en-us/HT201635

• Question 87:

  Which of the following is a valid ESD safety precaution?

  A. Always handle logic board by grasping the heat sinks.

  B. Do not wear polyester clothing while working on ESD sensitive components

  C. You should place ESD-sensitive circuits on top of metal work surfaces.

  D. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

  Correct Answer: B

  Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines)

• Question 88:

  Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

  A. VHB solvent

  B. Nail polish remover

  C. Isopropyl alcohol wipes

  D. VHB neutralizer

  E. Liquid acid neutralizer

  Correct Answer: BC

• Question 89:

  The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?

  A. Battery, keyboard, microphone, trackpad, and BMU

  B. Battery, keyboard, microphone, and trackpad

  C. Battery, keyboard, trackpad, and BMU

  D. Battery, keyboard, and microphone

  Correct Answer: B

  Reference: https://www.ifixit.com/Guide/MacBook+Pro+13- Inch+Retina+Display+Late+2013+Upper+Case +Replacement/27438

• Question 90:

  Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

  A. Lift the mylar cover on the SSD.

  B. Peel back the thermal pad on the SSD

  C. On the top case.

  D. On the back of the SSD cable

  Correct Answer: A