Apple Apple Certifications 9L0-012 Questions & Answers

• Question 31:

  Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

  A. Light dust in the fans

  B. Third-party RAM installed

  C. Lint gathered near the rear vents

  D. Oxidation or discoloration of the logic board

  Correct Answer: D

• Question 32:

  When plugged in, which component of an iMac remains energized even if the computer is powered off?

  A. Power Supply

  B. Optical Drive

  C. Hard Drive

  D. SSD

  Correct Answer: A

• Question 33:

  How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15inch, Early 2013 and Late 2013) have?

  A. 5

  B. 6

  C. 7

  D. 8

  Correct Answer: B

  Reference: https://www.ifixit.com/Teardown/MacBook+Pro+15- Inch+Retina+Display+Mid+2012 +Teardown/9462

• Question 34:

  How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

  A. Press the internal SMC reset button near the SSD slot.

  B. Disconnect the main battery, then hold down the power button down for five seconds.

  C. Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

  D. Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

  Correct Answer: D

• Question 35:

  When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

  A. Left speaker

  B. Right speaker

  C. Thermal rubber gasket

  D. Both left and right speaker

  Correct Answer: C

• Question 36:

  You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

  A. Overscan/Underscan

  B. Color Profile

  C. Detect Displays

  D. Gather Windows

  Correct Answer: A

  Refere https://support.apple.com/en-us/HT202763

• Question 37:

  William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

  A. Are any other computers able to connect to Ethernet at the office?

  B. Have you installed all system software and firmware updates?

  C. How did you damage your Ethernet cable at the office?

  D. Did you change the default network settings?

  Correct Answer: B

• Question 38:

  You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

  A. Apple Downloads

  B. Apple Support articles

  C. Third-party search engines

  D. Apple Support Communities

  Correct Answer: B

• Question 39:

  Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

  A. Gigabit Ethernet port

  B. Mag Safe cable (85W)

  C. Kensington security slot

  D. Built-in 2.1 speaker system

  Correct Answer: D

  Reference: http://www.everymac.com/monitors/apple/studio_cinema/specs/apple-led-cinema- display-27inch-specs.html

• Question 40:

  What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

  A. Install screws on logic board.

  B. Immediately place logic board into ESD bag to protect ports.

  C. Install port covers over the ports

  D. Use Kapton tape cover the ports and the C-shaped EMI ground tabs

  Correct Answer: D