Apple Apple Certifications 9L0-012 Questions & Answers

• Question 41:

  According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

  A. After determining the issue is not hardware

  B. After determining the issue is Education Opportunity

  C. After determining the issue is caused by the Environment

  D. After determining the issue is with the device's Software or Hardware

  Correct Answer: D

• Question 42:

  The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

  A. plastic

  B. acrylic

  C. titanium

  D. aluminum

  Correct Answer: D

• Question 43:

  What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

  A. OSXv10.7.5

  B. OSXv10.7.2

  C. OSXv10.6.8

  D. OSXv10.8.4

  Correct Answer: A

  Reference: https://www.apple.com/airport-extreme/specs/ (system requirements)

• Question 44:

  Which of the following is NOT a good step to take when working on-site on a computer'?

  A. Place parts on the floor.

  B. Use a grounded ESD mat

  C. Wear a grounded ESD wrist strap.

  D. Check the polarity of the grounded power outlet.

  Correct Answer: A

• Question 45:

  How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

  A. 254

  B. 100

  C. 50

  D. 10

  Correct Answer: A

  Reference: https://discussions.apple.com/thread/3064394

• Question 46:

  If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

  A. Reinstall OS X

  B. Reset the System Management Controller (SMC)

  C. Reset NVRAM

  D. Startup in Safe Mode

  Correct Answer: B

  Explanation:

  Resetting the SMC can resolve some computer issues such as not starting up, not displaying video, sleep

  issues, fan noise issues, and so forth. If your computer still exhibits these types of issues after you've

  restarted the computer, try resetting the SMC.

• Question 47:

  Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

  A. Quick Checks

  B. Block Diagram

  C. Exploded View

  D. Functional Overview

  Correct Answer: D

  Reference: http://tim.id.au/laptops/apple/macbook/mbp15_mid2010.pdf (functional overview)

• Question 48:

  The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

  A. Nylon probe tool (black stick)

  B. Display Removal Tool

  C. Commercial-grade pizza cutter

  D. Putty knife E. Access card

  Correct Answer: A

  Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf (page 226, see step 2)

• Question 49:

  You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

  A. Remove the thermal module.

  B. Install the battery cover.

  C. Remove the SSD carrier

  D. Remove the battery.

  Correct Answer: D

• Question 50:

  Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid touching?

  

  A. The top and bottom of the assembly.

  B. The EMI fingers and gasket.

  C. The grounding pad and cable guide

  D. Thermal pad and heat sink clips.

  Correct Answer: B