Which two groups of objects can be created when converting a Lead? (Choose two.)
A. Account, Contact, Lead Conversion
B. Account, Contact, Opportunity
C. Account, Opportunity, Order
D. Person Account, Opportunity
What are three features of Chatter? (Choose three.)
A. Events
B. Bookmarks
C. Notes
D. feeds
E. Recommendations
Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?
A. Create a lookup relationship with Profile permissions.
B. Create a Master-Detail relationship with Profile permissions.
C. Create a Master-Detail relationship with a Criteria Based Sharing Rule.
D. Create a Lookup relationship with a Criteria Based Sharing Rule.
The sales manager at Universal Containers wants three users to have Read and Edit access to Campaigns. How should the Administrator fulfill this requirement?
A. Add Read and Edit access for Campaigns to the Sales User profile.
B. Create a Permission Set with Read and Edit access for Campaigns.
C. Assign users to a System Administrator profile to provide full access.
D. Clone the Sales User profile and set up Read and Edit access for Campaigns.
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? (Choose two.)
A. Big deal alerts
B. Opportunity update reminders
C. Chatter groups
D. Opportunity Dashboard
Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities.
What should the Administrator do to make sure the appropriate prices are applied to products on opportunities for this partner?
A. Create a custom object for the discounted products.
B. Create a new discount Record Type on the Products object.
C. Create a new list price on the Standard Price Book.
D. Create a custom Price Book with the discounted list prices.
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account reord. Which feature should the administrator configure to meet this requirement?
A. Field Set
B. Page Layout
C. Compact Layout
D. Mobile Card
The Support Manager wants to send an automatic email to the Case Contact when a case is closed.
Which automation tool can the System Administrator use?
A. Sharing Rule
B. Validation Rule
C. Workflow Rule
D. Case Auto-Response Rule
A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see.
How should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?
A. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type.
C. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
D. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
What are two considerations when configuring the lead conversion process? (Choose two.)
A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Custom lead fields can be mapped to account, contact, and opportunity fields.
C. Custom lead fields can be mapped to custom object field.
D. Standard lead fields are automatically converted to account, contact, and opportunity fields.
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