The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.
What should an administrator configure to meet this requirement?
A. Assignment rule
B. Workflow rule
C. Auto-response rule
D. Escalation rule
All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, create a new customized set of actions, and assign the new customized action layout?
A. Record Types
B. Publisher Layouts
C. Global Actions
D. Permission Sets
The Support team has asked the Administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information. Which tool should the Administrator use?
A. Cloud Flow Designer
B. Approval Process
C. Workflow Rule
D. Process Builder
Where does an Administrator control field-level security for users?
A. Role
B. User
C. Profile
D. Sharing Rule
Universal Containers has purchased 25 new Salesforce licenses.
How many users can a System Administrator create at the same time on the Add Multiple Users page?
A. An unlimited number of users.
B. A maximum of 5 users.
C. A maximum of 25 users.
D. A maximum of 10 users.
To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
Which feature meet this requirement?
A. Case Comments
B. Case Assignment Rule
C. Case Escalation Rule
D. Auto Response Rule
Which two dashboards components should display data from the summary rows of a report? (Choose two.)
A. Metric
B. Chart
C. Gauge
D. Table
A user profile gas login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which application behavior should the user expect?
A. The user will be able to continue working and start new sessions.
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be logged out and any unsaved work-in-process will be lost.
D. The user will be able to continue working, but will be unable to start any new sessions.
Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.
What is the likely cause?
A. The records were manually shared with the user.
B. The Stage of the Opportunity records was changed to Closed Lost.
C. Permission sets were removed when the user was deactivated.
D. The Record Type of the Opportunity records was changed.
Which object must be related in order to create an Opportunity record?
A. Account
B. Quote
C. Contact
D. Lead
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