The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements?
A. Auto-Response Rules
B. Email Alerts
C. Assignment Rules
D. Knowledge Articles
Cloud Kicks wants a report Co categorize accounts into small, medium, and large based on the dollar value found In the Contract Value field. What feature should an administrator use to meet this request?
A. Detail Column
B. Filter Logic
C. Group Rows
D. Bucket Column
DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?
A. Update the field-level security to view on fields that are updated in the process.
B. Review the page layout to ensure the fields updated in the process are visible.
C. Check if the user in the next approver is inactive or missing.
D. Add a delegated approver for the next approver in the process.
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
A. Formula field
B. Case Escalation Rule
C. Omni-Channel Supervisor
D. Assignment Rule
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers
A. Single sign-on will allow users to Jog In from anywhere.
B. Users can change their password to avoid login IP restrictions.
C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
D. IP address restrictions are set on the profile or globally for the org.
Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage.
Which three options should the administrator use to address this need?
Choose 3 answers
A. Use validation rules.
B. Configure Opportunity Path.
C. Enable guided selling.
D. Mark fields required on the page layout
E. Use Flow to mark fields required.
An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?
A. Cross object formula
B. Roll-up summary
C. Lookup field
D. Master-detail field
An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?
A. Flow Builder
B. Process Builder
C. Approval Process
D. Outbound Message
Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up an protected from such an event.
Which two statements are true regarding this goal?
A. UMS can download an app from the AppExchange.
B. UMS should contact Salesforce Support for a free backup.
C. UMS can use Salesforce's weekly or monthly backup service, which is provided via a zip file.
D. UMS can use Salesforce's daily backup service, which is provided via a zip file.
Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?
A. Use a new version of the flow for each scenario.
B. Use a decision element and a new screen to show the proper question.
C. Use a conditional visibility to hide the unnecessary question
D. Use branching in the flow screen to show the proper scenario.
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