Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 381:

  Accounts can be created by converting a lead to an opportunity, or by manual entry.

  A. True

  B. False

  Correct Answer: A

• Question 382:

  Which will appear on your pipeline report?

  A. Leads

  B. Opportunities

  C. Accounts

  Correct Answer: B

• Question 383:

  Which definition best describes "accounts" and their relationships with other record types in SFDC?

  A. Accounts represent sales deals that your company is pursuing. An account may have only one opportunity associated with it.

  B. Accounts are the backbone of information and represent prospective, existing, and former customers. An account may have multiple opportunities

  C. Accounts are created after you have closed an opportunity or deal. An account must have a closed opportunity associated with it.

  Correct Answer: B

• Question 384:

  SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale.

  A. True

  B. False

  Correct Answer: A

• Question 385:

  When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank- Red Package).

  A. True

  B. False

  Correct Answer: A

• Question 386:

  You are about to enter a new lead from a cold call into SFDC. What do you do first?

  A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.

  B. Start entering the new lead

  C. Import the lead into SFDC using your Outlook email account

  Correct Answer: A

• Question 387:

  When I qualify a lead, the lead then automatically becomes (select all that apply):

  A. An opportunity

  B. An account

  C. A contact

  D. A campaign

  Correct Answer: ABC

• Question 388:

  Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:

  A. Contact head office

  B. Click "set up" in salesforce.com and edit my info

  Correct Answer: B

• Question 389:

  Here are the salesforce.com definitions of a Lead, Account, Contact, and Opportunity. Which one is the definition for an opportunity?

  A. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man.

  B. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce. The Icon is a file folder.

  C. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card.

  D. Any potential revenue-generating event ("sales deal" ) that you want to track in Salesforce. The Icon is a Coin.

  Correct Answer: D

• Question 390:

  Editing Records: Required fields are marked by which color?

  A. Blue

  B. Green

  C. Red

  D. Black

  Correct Answer: C