EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 91:

  Which of the following is a key element of both Capacity Management and Network Administration?

  A. Application Sizing

  B. Fault Management

  C. Network Security

  D. Performance Management

  Correct Answer: D

• Question 92:

  Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

  A. the Operations Role Cluster

  B. the Release Role Cluster

  C. the Security Role Cluster

  D. the Service Role Cluster

  Correct Answer: B

• Question 93:

  What ITIL process maps to the Changing Quadrant?

  A. Configuration Management

  B. Incident Management

  C. Security Administration

  D. Service Level Management

  Correct Answer: A

• Question 94:

  Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

  A. Availability Management

  B. Release Management

  C. Service Desk

  D. System Administration

  Correct Answer: A

• Question 95:

  What is the order of the four basic steps that MOF and MSF follow to create a new solution?

  A. Build, plan, deploy and operate the solution

  B. Deploy, operate, plan and build the solution

  C. Operate, build, plan and deploy the solution

  D. Plan, build, deploy and operate the solution

  Correct Answer: D

• Question 96:

  Of which Service Management Function (SMF) is monitoring the application of security measures a key element?

  A. Incident Management

  B. Security Administration

  C. Security Management

  D. Service Monitoring and Control

  Correct Answer: C

• Question 97:

  Which Service Management Function (SMF) has Network hardware configuration as a key concept?

  A. Configuration Management

  B. Infrastructure Management

  C. Network Administration

  D. Security Management

  Correct Answer: C

• Question 98:

  Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure

  that the key operational knowledge remains current and accessible to all members of the operations staff?

  A. Workforce Management

  B. Operations Review

  C. Service Level Agreement (SLA)

  D. Release Management

  Correct Answer: B

• Question 99:

  Which Service Management Function has maintaining security according to agreed policies across the services and systems as its main goal?

  A. Availability Management

  B. Security Administration

  C. Security Management

  D. System Administration

  Correct Answer: B

• Question 100:

  What is the Quality Goal of the Service Role Cluster?

  A. A portfolio of business-aligned IT Services

  B. Mutually beneficial relationships with service and supply partners

  C. Quality customer support and a service culture

  D. The design of OLAs to support the Service Level Agreements

  Correct Answer: A