For which type of administration does System Administration not have responsibility?
A. Database administration
B. Directory Services administration
C. Messaging administration
D. Telecommunications systems administration
To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?
A. Customer Relationship Management
B. Service Delivery
C. Service Level Management
D. Service Support
Of which Service Management Function (SMF) is quality assurance a key element?
A. Infrastructure Engineering
B. Release Management
C. Service Desk
D. Service Level Management
Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
Which of the following is a Role Cluster in the MOF Team Model?
A. The Changing Role Cluster
B. The Partner Role Cluster
C. The Risk Management Role Cluster
D. The SLA Review Role Cluster
What is a goal of Security Administration?
A. accessibility
B. confidentiality
C. connectivity
D. interconnectivity
Which steps in the MOF Risk Management Process follow each other immediately?
A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions
B. Analyzing and Prioritizing Risks - Tracking and Reporting Risks
C. Identifying Risks in Operations - Planning and Scheduling Risk Actions
D. Identifying Risks in Operations - Tracking and Reporting Risks
Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?
A. Change Initiation Review
B. Operations Review
C. Release Readiness Review
D. Service Level Agreement (SLA) Review
Which Service Management Function (SMF) has Network hardware configuration as a key concept?
A. Configuration Management
B. Infrastructure Management
C. Network Administration
D. Security Management
Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?
A. Availability Plan
B. Capacity Plan
C. Retired Risks List
D. Security Risks List
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