EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 101:

  Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

  A. Change Management

  B. Configuration Management

  C. Release Management

  D. Service Monitoring and Control

  Correct Answer: C

• Question 102:

  To which relationship between two Quadrants can the relationship between MSF and MOF be compared?

  A. The relationship between the Changing and the Operating Quadrant

  B. The relationship between the Operating and the Supporting Quadrant

  C. The relationship between the Optimizing and the Changing Quadrant

  D. The relationship between the Supporting and the Optimizing Quadrant

  Correct Answer: A

• Question 103:

  How can a Risks by Services List help to improve the quality of information, prioritization and decision making when assessing the impact of risks on the service?

  A. This list allows operations to appreciate the impact of specific risks on the IT infrastructure

  B. This list allows operations to look at the consequences of a risk to a specific business function or service

  C. This list can be used as a Master Risks List

  D. This list can be used to add risks to the service catalog

  Correct Answer: B

• Question 104:

  Why is the cooperation between MSF and MOF important?

  A. Because MOF is based on MSF

  B. Because MSF and MOF are based on ITIL

  C. Because MSF is based on MOF

  D. Because neither MOF nor MSF cover the entire IT life cycle

  Correct Answer: D

• Question 105:

  For which type of administration does System Administration not have responsibility?

  A. Database administration

  B. Directory Services administration

  C. Messaging administration

  D. Telecommunications systems administration

  Correct Answer: B

• Question 106:

  The MOF Team Model is based on which concept?

  A. That an operations team must achieve a number of key quality goals to be successful

  B. That clear expectations must be set with the customers

  C. That operations must be monitored and reviewed

  D. That processes must be combined with operational management

  Correct Answer: A

• Question 107:

  How is data integrity within Security Administration best defined?

  A. All authorized users should feel confident that the data presented to them is accurate and not improperly modified.

  B. Authorized users should be able to access the data they need when they need it.

  C. Business process owners must be confident that transactions, once processed, cannot be denied afterwards.

  D. Only authorized individuals should be able to access data.

  Correct Answer: A

• Question 108:

  Which of the following is a correct combination of a Service Management Function (SMF) and a key element?

  A. Availability Management - Modeling

  B. IT Service Continuity Management - Plans for Failover and Restoration

  C. Security Administration - Events

  D. Workforce Management - Resource Capacity Management

  Correct Answer: B

• Question 109:

  Which of the following is obtained from the Identify step of the Risk Management Process?

  A. The downstream effect of the risk

  B. The priority of the risk

  C. The probability of the risk

  D. The mitigation of the risk

  Correct Answer: A

• Question 110:

  Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

  A. the Operations Role Cluster

  B. the Release Role Cluster

  C. the Security Role Cluster

  D. the Service Role Cluster

  Correct Answer: B