EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 21:

  Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

  A. Governance, Risk, and Compliance SMF

  B. Team SMF

  C. Operations SMF

  D. Change and Configuration SMF

  Correct Answer: B

• Question 22:

  Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

  A. Customer Service

  B. Incident Management

  C. Service Desk

  D. Service Monitoring and Control

  Correct Answer: D

• Question 23:

  Which SMF is found in the Operate phase of the IT service lifecycle?

  A. Envision

  B. Service Monitoring and Control

  C. Service Desk

  D. Team

  Correct Answer: B

• Question 24:

  Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is realized?

  A. Yes

  B. No

  Correct Answer: B

• Question 25:

  What is bottom-up scheduling?

  A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.

  B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

  C. The program manager builds a master project schedule based on industry standards for each task.

  D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

  Correct Answer: A

• Question 26:

  Which SMF provides root cause analysis?

  A. Incident Management

  B. Problem Management

  C. Stabilizing

  D. Testing

  Correct Answer: B

• Question 27:

  Which Team role type is the accountable role type for the Deliver Phase?

  A. Program manager

  B. Product manager

  C. Test manager

  D. Solution manager

  Correct Answer: D

• Question 28:

  Which Management Review (MR) concludes deployment?

  A. The Deployment Complete Milestone

  B. The Project Plan Approved MR

  C. The Portfolio MR

  D. The Release Readiness Review

  Correct Answer: A

• Question 29:

  What does MOF organize?

  A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.

  B. Activities and processes into phases, which are grouped into SMFs that mirror the IT service lifecycle.

  C. Activities and processes into SMFs, which are directed by Management Reviews that mirror the IT service lifecycle.

  D. Activities and processes into phases, which are directed by Management Reviews that mirror the IT service lifecycle.

  Correct Answer: A

• Question 30:

  What is the primary goal of the Build SMF?

  A. Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab,Develop the solution deliverables to the customer? Specifications, develop the solution documentation, create the development and test lab,and prepare the solution for pilot deployment.

  B. Deliver a clearly scoped plan for building and delivering an IT service solution, which is represented by a master project plan, a master projectschedule, and a functional Specification at the Project Plans Approved MR.

  C. Form the core project team, prepare and deliver a vision/scope document that clearly communicates the project vision and the scope of thatForm the core project team, prepare and deliver a vision/scope document that clearly communicates the project? vision and the scope of thatvision, and prepare a risk assessment.

  D. Release the highest-quality solution possible at the Release Readiness Milestone.

  Correct Answer: A