EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 41:

  Which is not part of the Envision SMF process flow?

  A. approve the vision/scope document

  B. organize the core project team

  C. write the vision/scope document

  D. write the project plan

  Correct Answer: D

• Question 42:

  What is the focus of the GRC SMF in the Operate phase?

  A. Documentation and Recording

  B. IT environment and configuration

  C. Management Reviews

  D. Policy retirement

  Correct Answer: A

• Question 43:

  Why would you use the GRC SMF?

  A. to assess, monitor and control risk

  B. to maintain configuration baselines

  C. to manage change

  D. to understand accountabilities

  Correct Answer: A

• Question 44:

  The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

  A. How risks to achieving goals are being addressed.

  B. A prediction of the burden of control so that it can adjust appropriately for desired benefits during the operational stage.

  C. An evaluation of external policy mandates as given by the Service Level Manager.

  D. Whether control environment is legal.

  Correct Answer: A

• Question 45:

  What is the IT service lifecycle composed of?

  A. Build phase, Deliver phase, Operate phase, Manage layer

  B. Manage Layer, Plan phase, Deploy phase, Operate phase

  C. Manage Layer, Plan phase, Deliver phase, Operate phase

  D. Plan phase, Develop phase, Operate phase, Manage phase

  Correct Answer: C

• Question 46:

  What is a goal of the Plan phase?

  A. Delivered Services are adaptable to the changing needs of the business

  B. Packaged product deployments are deployed in line with business requirements

  C. To ensure that deployed services operated in line with the agreed-to SLA targets

  D. To establish an integrated approach to IT Service Management activities

  Correct Answer: A

• Question 47:

  Which is not an accountability as defined in the Team SMF?

  A. Support

  B. Service

  C. Solutions

  D. Stabilize

  Correct Answer: D

• Question 48:

  What is the main difference between the Manage Layer and the other Phases?

  A. It is the first activity of the lifecycle approach.

  B. Its processes take place in all phases of the lifecycle.

  C. It is the closing activity of the lifecycle.

  D. It is not part of the lifecycle at all.

  Correct Answer: B

• Question 49:

  Does each role type have a set of accountabilities associated with it in the Team SMF?

  A. Yes

  B. No

  Correct Answer: B

• Question 50:

  Complying with applicable policies, laws and regulations is the goal of which SMF?

  A. Envisioning SMF

  B. Governance, Risk and Compliance SMF

  C. Policy SMF

  D. Service Monitoring and Control SMF

  Correct Answer: B