EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 31:

  Which process does not form part of the process flow for building?

  A. deploy sites

  B. develop the solution

  C. prepare for development

  D. prepare for release

  Correct Answer: A

• Question 32:

  Which SMF is not part of the Manage Layer?

  A. Change and Configuration SMF

  B. GRC SMF

  C. Incident and Problem SMF

  D. Team SMF

  Correct Answer: C

• Question 33:

  Which Phase or layer provides the basis for developing and operating a resilient IT environment?

  A. Deliver phase

  B. Manage layer

  C. Operate phase

  D. Plan phase

  Correct Answer: B

• Question 34:

  Which of the following reflect goals of the Envision SMF?

  A. Build a solution that meets the customer expectations and Specifications.Build a solution that meets the customer? expectations and Specifications.

  B. Clearly communicate the project vision, scope, and risk.Clearly communicate the project? vision, scope, and risk.

  C. Deploy a stable solution that satisfies the customer.

  D. Resolve all issues found by testing and through pilot feedback.

  Correct Answer: B

• Question 35:

  Which phase transfers a successfully deployed new service to the Operate phase?

  A. Build

  B. Deliver

  C. Deploy

  D. Plan

  Correct Answer: B

• Question 36:

  What Team SMF accountabilities are primarily represented in the Operate Phase?

  A. Architecture and Solutions

  B. Operations and Support

  C. Service and Compliance

  D. Support and Manage

  Correct Answer: B

• Question 37:

  What is a description of Governance?

  A. How IT resources will be used to meet goals and deliver business value

  B. a process that ensures individuals are aware of regulations, policies, and procedures that must be followed as a result of seniormanagement decisionsmanagement? decisions

  C. Who holds the authority to make decisions, determines accountability for actions and responsibility for outcomes, and addresses how expectedperformance will be evaluated

  D. Possible adverse impacts on reaching goals and can arise from actions taken or not taken

  Correct Answer: C

• Question 38:

  Which is a goal of MOF?

  A. ensure that business oversight governs IT service lifecycle activity to promote business/IT alignment

  B. ensure that the investment in IT delivers expected business value at an acceptable level of risk

  C. provide guidance to Finance and Accounting groups to successfully audit services delivered by IT

  D. provide a common reference standard for any enterprise offering IT services to internal and external customers

  Correct Answer: B

• Question 39:

  Which statement is true about the SMFs in the Operate Phase?

  A. All SMFs feed the Deliver Phase.

  B. The Customer Service SMF focuses on how to resolve complex problems.

  C. The SMFs are dependant on each other.

  D. The SMFs are sequential.

  Correct Answer: C

• Question 40:

  Which is not a goal of the Project Planning SMF?

  A. Approve all changes to the project

  B. Deliver a clearly scoped project plan

  C. Deliver a functional specification

  D. Produce a master project schedule

  Correct Answer: A